# From Missed Filings to Day-One Compliance: How Pins & Aces Ditched Penalties by Switching to Kintsugi

Canonical: https://trykintsugi.com/customers/from-missed-filings-to-day‑one-compliance-how-pins-aces-ditched-penalties-by-switching-to-kintsugi

- **Penalties eliminated:** $10K+
- **Shopify migration setup:** 10 minutes

Pins & Aces is a digitally native golf brand based in Arvada, Colorado. As
sales grew across states, founder Nick Mertz needed a sales tax solution that
could show where the business had nexus, pull Shopify data accurately, and
provide responsive support.

## When a sales tax solution creates more work

The previous provider made it difficult to see exposure and owed tax. Failed
Shopify data pulls created large discrepancies, support was hard to reach, and
Pins & Aces accrued more than $10,000 in penalties after a gap between
registration and filing.

Nick wanted a replacement that combined a usable dashboard, reliable Shopify
data, responsive people, and transparent pricing that would not penalize the
business for growing into new regions.

## Day-one compliance

Kintsugi's Shopify integration took about ten minutes to set up, including
historical data transfer. The team helped Pins & Aces take over registrations,
filings, and transaction syncing without another coverage gap.

Kintsugi pulls Shopify orders, identifies new products, prompts the team to
classify them, and handles the compliance workflow. Nick now spends about two
minutes per week in Kintsugi, with a monthly review.

## The result: less time spent on tax

Pins & Aces eliminated more than $10,000 in penalties and reduced the ongoing
cost of compliance. The team gained a seamless Shopify integration, easy
onboarding, proactive support, and the confidence that filings were being
handled accurately and reliably.

> “It doesn't need to have a million bells and whistles. It needs to record
> sales tax, reconcile it and pay it. It just needs to do its job accurately
> and reliably, and it does exactly that.”