# How JMXi Found Peace of Mind with Kintsugi

Canonical: https://trykintsugi.com/customers/jmxi

JMXi is a global IT consulting firm based in Florida, serving clients from
small businesses to Fortune 500 companies. As JMXi grew, its sales tax
obligations grew with it.

The team had used TaxJar but struggled with accuracy, unclear registrations,
and support that was difficult to reach. JMXi switched to Kintsugi in
February 2026.

## Starting fresh

Kintsugi audited JMXi’s sales tax history, identified a state where it did
not need to be registered, completed two registrations that had stalled,
and found money owed back to JMXi from earlier errors.

The QuickBooks integration took less than fifteen minutes. Kintsugi also
handles dedicated mail for tax correspondence, so the JMXi team no longer
has to act as the communications middleman.

## A clearer dashboard

When new products need tax classification, Kintsugi flags them and guides
the team through the process. The platform also monitors JMXi’s UK activity
and provides guidance on when registration and collection may become
necessary.

> “Kintsugi’s approach is more personalized. I enjoy the customer service,
> the ability to reach a live person, and not having to do everything via
> email.”