# From Numeral to Kintsugi: How Plufl Cut Compliance Costs by 38%

Canonical: https://trykintsugi.com/customers/plufl

- **Compliance cost savings:** 38%
- **Monthly time spent:** 30 minutes or less

Plufl makes oversized dog beds for humans. After its Shark Tank appearance
and rapid growth, the team needed a sales tax solution that could keep up
without taking money and time away from the business.

## The challenge

Plufl first enabled Shopify Tax in the states where it believed it had
obligations, then evaluated Avalara and Numeral. The team remained concerned
about accuracy, overpayments, and whether early errors would grow into a
larger liability.

## A more reliable approach

Kintsugi uncovered discrepancies in past filings and gave the team clearer
visibility into its obligations. The platform’s pricing, flexibility, and
responsive support were a better fit for a lean, fast-growing company.

> “I'm glad I made the switch. Not only am I saving money right now, I'm also
> getting better service in terms of accuracy.”

## Time back for growth

Switching to Kintsugi reduced Plufl’s compliance costs by 38%. Kinoshita now
spends no more than 30 minutes per month checking the dashboard and managing
tax obligations.

Kintsugi’s exposure monitoring and tax calculations give Plufl confidence
that previously overlooked states are being handled as the business grows.