# How Symbiome Put Sales Tax on Autopilot and Never Looked Back

Canonical: https://trykintsugi.com/customers/symbiome

- **Time spent monthly:** Less than 30 minutes

Symbiome is a science-led skincare brand pioneering microbiome research into
skin health. As an early Kintsugi customer, the team has spent the last three
years barely thinking about sales tax—and that is exactly the point.

## The problem with “good enough”

Before Kintsugi, President and COO Adam Klausner had moved from manual
tracking to Avalara. The platform still required his accountant and bookkeeper
to stay involved, manage registrations, and field calls with state agencies.
The cost and manual overhead were not a fit for a growing company.

## Choosing Kintsugi

Kintsugi took over the time-consuming work of tracking nexus and handling
registrations. Adam found the platform more affordable while addressing the
core problem: manual sales tax compliance takes time away from the work that
moves the business forward.

> “Kintsugi completely solved this problem by taking over these time-consuming
> tasks for me.”

## What autopilot looks like

Adam spends less than 30 minutes per month on sales tax compliance, checking
the dashboard and reviewing anything flagged for approval. As Symbiome reaches
nexus in new states, Kintsugi catches and handles it automatically.

The Shopify integration has remained seamless. Adam is the only person who
logs in now, and he is rarely there for long.

## More time for growth

With a small team, time spent on sales tax compliance is time away from
growth-oriented work. Kintsugi gives Symbiome an accurate, automatic setup
that runs in the background.