Orb Sales Tax Automation

Orb sales tax FAQ

• Does Kintsugi calculate sales tax inside Orb?

  Orb applies the tax settings already configured on your invoices, and Kintsugi's read-only integration never changes how tax is recorded there. Kintsugi calculates what you owe from your Orb invoice and customer data, tracks your exposure, and handles the registrations, filings, and remittance that follow. Calculating tax on Orb invoices as they're created is on our roadmap; ask our team for the latest timeline.

• How does Kintsugi handle sales tax on usage-based or metered billing?

  Usage-based invoices can change in amount and line items every billing cycle, which makes manual tracking unreliable. Kintsugi reads each Orb invoice as it's generated, classifies the underlying products for taxability, and rolls it into your ongoing exposure calculation, so metered revenue gets the same accuracy as flat subscription billing.

• How does Kintsugi sync data from Orb?

  Kintsugi automatically pulls your customers, invoices, credit notes, and products from Orb as they're created, with no manual exports or duplicate entry. That sync keeps your exposure monitoring current as usage volume changes.

• How do I connect Orb to Kintsugi?

  Connect Orb with your Kintsugi API key, and Kintsugi starts syncing your customers, invoices, credit notes, and products as your usage-based billing generates them.

• Can I run Kintsugi alongside Avalara or TaxJar before fully switching my Orb setup?

  Yes. Kintsugi connects to Orb independently of your existing tax tool, so you can run it in parallel and compare results with no cutover on day one. When you're ready to switch, our team helps you migrate on your timeline.

• Can Kintsugi handle sales tax as I bill customers in new states or countries?

  Yes. Kintsugi monitors nexus exposure across all US states and 100+ countries using your Orb billing data as the source of truth, so new obligations surface automatically as your customer base and usage grow.

• What happens when I issue a credit note in Orb?

  Kintsugi syncs every credit note from Orb so your tax liability reflects it at the transaction level. Your filings account for what you actually collected after the adjustment, not just the original invoiced amount.

• How does Kintsugi keep my Orb billing data secure?

  Kintsugi holds SOC 2 Type II certification and connects to Orb with least-privilege, read-only access, so it can read your billing data but never modify it. Everything is encrypted in transit and at rest, and we can share our security documentation on request.