Common FAQs from Stripe Customers About Kintsugi

More and more Stripe customers have heard about Kintsugi and many of them have already used the tool. However, we understand that some Stripe customers may have hesitations and questions in mind.

Here are the common FAQs from Stripe customers about Kintsugi. If you use Stripe, are considering a sales tax automation tool, or are looking for a new provider because you want to shift from your current one; we hope this page helps you.

This FAQ page is dedicated to all Stripe users considering Kintsugi.

How easy is it to set up Kintsugi with my existing Stripe account?

Integrating Kintsugi with your existing Stripe account is super easy. You can do it in minutes. Our current Stripe users had a smooth experience with onboarding and setup.

How does Kintsugi integrate with Stripe?

Kintsugi offers seamless no-code integration on all the platforms it supports, including Stripe. You can easily integrate Stripe into your Kintsugi account in a few simple steps using your Stripe API. You will also get a notification once the setup is done to ensure you complete the process correctly.

Does Kintsugi automatically calculate and collect sales tax during checkout?

Yes, Kintsugi automatically calculates and collects sales tax during checkout. It integrates seamlessly with Stripe to provide real-time tax calculations based on your customer's location and the products or services they purchase. This ensures that the correct sales tax is applied to each transaction, simplifying compliance and reducing the administrative burden on your business.

Kintsugi shows the tax amount and any other deductions or fees for transparency, ensuring that customers are fully informed about the total cost before purchasing, enhancing trust and compliance with tax regulations.

Can Kintsugi manage sales tax compliance across multiple states or countries?

Yes, Kintsugi manages sales tax compliance across multiple states. However, at present, it only works on US sales tax compliance.

How frequently does Kintsugi update its tax rate database?

Kintsugi uses its proprietary AI-powered system, Kintsugi Intelligence, to stay updated with the ever-changing tax laws and regulations. Kintsugi Intelligence is the most advanced and comprehensive AI solution built to automate sales tax compliance. Aside from intelligent automation, it offers round-the-clock assistance and predictive insights to help Stripe customers stay compliant.

What is the pricing structure for Kintsugi's sales tax automation tool?

Kintsugi has three plans available -- Starter ($0), Growth ($100/filing), and Premium (where you can customize the services you want depending on your company's needs). You can sign up for the Starter plan and enjoy several free features like sales tax nexus calculations, sales tax liability calculations, exposure monitoring, risk assessments, and address validations. There are no onboarding fees, implementation fees, hidden charges, or annual commitments. Kintsugi offers you freedom because there are no strings attached, only service.

Is customer support available for onboarding and troubleshooting?

Kintsugi offers white-glove customer service, and our current customers can attest to that. We offer email and chat support. We have 24/7 Slack support to connect you to our responsive and knowledgeable agents within minutes. 

Stripe users who have already used Kintsugi can attest to how smooth our onboarding process is and how helpful our customer support is when they need assistance.

How secure is Kintsugi in handling sensitive financial data?

Kintsugi is SOC 2 Type II compliant and adheres to the General Data Protection Regulation (GDPR). Just like Stripe, Kintsugi uses encryption to secure data. The platform is equipped with military-grade encryption for secure data transactions. You can trust that your financial data is safe from cyber threats and breaches with us.

 

Does Kintsugi offer tax reporting and filing features?

Yes, Kintsugi is here to help you with sale tax management, from monitoring nexus, registration, filing, remittance, and reporting. With Kintsugi's auto filing, you are safe from penalties for late filings. Stripe doesn't automatically manage your sales tax, so let Kintsugi do it because it's what we do best.

Is there a trial period or demo available to test Kintsugi?

Yes, Kintsugi offers a free trial and nexus study. Feel free to sign up or book a demo.

Will using Kintsugi affect the performance of my checkout process?

Kintsugi does not affect the performance of your checkout process. Instead, it only optimizes the process of sales tax compliance to balance accurate tax automation with high-performance checkout operations.

Can Kintsugi be customized to fit my business's specific needs?

Yes, Kintsugi's Premium plan is customizable and aims to help companies with a broader presence. You can fully customize it to fit your business's specific needs.

What types of businesses benefit most from Kintsugi's services?

Businesses that conduct online transactions through Stripe and face complex sales tax obligations benefit most from Kintsugi's sales tax automation services. This includes e-commerce retailers, SaaS providers, digital goods sellers, and subscription-based companies operating across multiple states or countries. Kintsugi helps businesses of all sizes reduce errors, save time, and maintain compliance with local and international tax laws.

Are there any limitations when using Kintsugi with Stripe?

Kintsugi requires that you use Stripe Invoices instead of Stripe Payments for integration. You can easily set up Stripe Invoices; just check this page to learn more. Stripe has a wealth of helpful documentation.

Does Kintsugi provide alerts or notifications for tax deadlines and obligations?

Yes, Kintsugi will send an alert to notify you when it's time to file. So, rest easy because Kintsugi is a reliable partner for sales tax compliance, just as Stripe is for your payment method.

Can Kintsugi handle digital goods and services taxation?

Yes, Kintsugi can handle taxation for digital goods and services. 

What do current users say about their experience with Kintsugi?

Kintsugi users have a positive experience with us. You can check our case studies here. We also included some screenshots of the customer reviews we received from Shopify users to let you know what they say about us, especially on how we make tax management super convenient for them.

One said they were impressed by Kintsugi's "fast and accurate calculations." 

 Another said, our tool was "exactly" what they were looking for and they stopped thinking about taxes after using Kintsugi because "Kintsugi handles it all."

A different business owner said Kintsugi became their "favorite tool" because it made sales tax compliance easy. “Kintsugi has turned what used to be a stressful, time-consuming tax filing process into a quick stress-free 5 or 10-minute task,“ the business owner said, noting that the software automation tool helped them "cut our tax preparation time by 90%."

One Shopify user recommends Kintsugi because it "seamlessly automates sales tax calculations and filings, saving me hours of time and reducing my stress levels."

If you find Stripe the best payment method for your business, Kintsutgi is the best partner to automate your sales tax compliance. Remember, Stripe, does not automatically collect taxes, and non-compliance is tantamount to penalties, charges, and fees. You can also trigger an audit and be subjected to legal consequences.

Kintsugi can help you with nexus monitoring, registration, filing, and more. Do not let your revenue go to waste by spending it on expensive audits and high legal fees for failing your tax obligations. So, partner Stripe with Kintsugi.

You can book a demo now or sign up for free.