Kintsugi vs. Zamp: Best Value for Your Money

As a business owner, time wasted is money wasted.

You've spent months growing your business and keeping your customers satisfied with your service, and just when you think you're on top of your game, you realize that it's tax season and you have to spend another grueling hours or days to sort things out because you find the process complex and tiresome. 

You are not alone in feeling that way. Over 50% of companies surveyed in one study admitted that they find tax rules and rates complicated, and another 42% said managing their tax obligations costs them a lot of money. Some of them estimated that 43% of their federal income tax compliance costs were due to rules related to foreign-source income.

I have good news for you; you need not go through that painful process.

Kintsugi and Zamp are tax automation tools that help businesses calculate, file, and pay their taxes. More and more companies turn to their services because they streamline the tax compliance workflow. Although they deliver similar services, Kintsugi is a better choice in terms of service, pricing, and support.

Service: Kintsugi Offers Numerous Free Services

Kintsugi and Zamp are designed to help you with sales tax compliance because they know the process is time-consuming, especially if your business operates in multiple states. Although they have similar objectives, they have different approaches.

Kintsugi offers an all-in-one approach to sales tax management, from monitoring when you need to register, registering and collecting the proper taxes, and automatic filing for your peace of mind.

Zamp offers the same service by booking a 30-minute call with them, connecting you with a sales tax expert and they'll do the rest from there. Zamp has a more targeted approach, handling core sales tax functions but not offering as broad a feature set.

Additionally, they say nothing is free, but that's not true with Kintsugi. Our customers enjoy numerous free services, like free plans, nexus monitoring, address validation, advanced CSV importing, and VDAs.

These free services are crucial in helping our customers manage their sales tax, and we want to be of service. That's why we make these accessible to our customers at no extra cost. You will have to pay for the same services with Zamp, making Kintsugi a better option if you don't want to spend extra for these features.

Kintsugi is serious about what it does. You can hold us accountable if you miss your filing deadline and we will cover the penalties and interest charge for your peace of mind. Just file confidently and Kintsugi will take it from there.

Customer Support: Clients Enjoy A White-Glove Treatment

Customer support is an important metric in business and both Kintsugi and Zamp are trying their best to excel in this area by offering 24/7 support. Both are aware that they could lose unhappy customers, but only Kintsugi delivers timely responses.

Zamp's support is powered by Help Scout, and they promise an average response time of less than an hour, which is still quite a long wait for people who run businesses. Every minute counts, so the time you spend sitting and waiting to connect to their customer support is money wasted. Not to mention, the anxiety of waiting is real torture.

Imagine this: It's the weekend, and you are with your family, enjoying what's supposed to be a perfect getaway, but you receive an email that there are some issues with your sales tax. Waiting for an hour to speak with someone on the phone about the problem is taxing.

However, with Kintsugi's dedicated Slack support, you can easily open the app and get connected with a tax expert within minutes, saving you from the unnecessary stress and anxiety of waiting. Kintsugi offers you support and assistance right when you need it because we understand that it's not acceptable to let you wait for too long.

Also, with Kintsugi, you save over nine hors of your precious time every month and spend it elsewhere that matters more to you. It has been Kintsugi's goal to help customers regain their time instead of spending it on sales tax.

"Achieving compliance is not an activity that is going to generate any revenue but many businesses are spending hundreds of hours each year doing this work," Kintsugi CEO Pujun Bhatnagar told Forbes [3]. "Our technology can help them hugely reduce that."

"It's all about saving businesses time and money while ensuring they remain compliant," Bhatnagar added.

So, you can leave the tax concerns to us because that's what we do best.

Pricing: Kintsugi Offers More Value For Your Money

Kintsugi offers a clear and simple pricing version for our services, available in three different tiers -- STARTER, GROWTH, and PREMIUM. Our all-inclusive method and transparent approach to pricing assure you that there are no hidden prices. Also, many vital features are available at no additional cost, including nexus monitoring, income tax liability calculations, and basic records connections.

Zamp's pricing starts from $199 to $2774 per month, depending on the features you want to access. Due to its with-state pricing and limited support options, their services tend to be more pricey and reduce value for businesses operating in multiple states.

Even Zamp’s customers find their pricing too expensive. One said that it was what they disliked about Zamp.

However, Kintsugi offers the same service and more at a fraction of the price, and customers love it. One even said we offer “True automation at 1/10th cost.“

Kintsugi guarantees that you get the value of your money. We do not overprice and offer numerous free services.

Customer Reviews: Kintsugi Has Happy and Satisfied Clients

Customers have become wiser before making purchases and getting certain services online. According to Power Reviews, 99.9% of customers read reviews when shopping online and the majority look for negative reviews. One negative review could be detrimental to a business.

Meanwhile, seven out of 10 customers use rating filters when browsing businesses and usually go for those with 4 stars or higher.

Kintsugi joined the market a year earlier than Zamp, so it is one year ahead in terms of service. While some businesses lose stars over the years, it’s definitely not the case with Kintsugi because we make sure to deliver and go beyond our customers' expectations. Zamp has received mostly positive reviews from its customers, but Kintsugi has maintained 4- and 5-star reviews from its happy and satisfied clients.

Our customers loved our seamless app integration, straightforward onboarding process, simple user interface, and, of course, our value-based pricing.

Caelin S. was impressed with the onboarding process. "Super easy to setup and use Kintsugi and everything worked perfectly!" he wrote.

Arjun S. felt the same. "Getting started was a piece of cake," he wrote. "Kintsugi was super easy to set up. It's clear they've invested a ton in good user experience."

One customer also finds Kintsugi better than Avalara, one of the go-to options among businesses looking for sales tax automation.

Kintsugi: Best Value For Your Money

Kintsugi and Zamp are very close in terms of the services they offer and the positive reviews from their customers. However, Kintsugi delivers more value for your money from our 24/7 customer support that connects you to a tax expert within minutes to much more reasonable prices for our services.

It’s clear that some Zamp customers are just not happy with its pricing. Why would you pay for the same service you can avail of at a fraction of the price with better customer support? Kintsugi has a clear advantage over Zamp in this area. If you are considering automating your sales tax, remember that you do not have to spend so much for it to enjoy an excellent service. And if you are already using a platform similar to ours and want to reduce your budget for the service, you can switch to Kintsugi.  Book a demo now or Sign up for free.

Sources

[1] https://www.zippia.com/advice/customer-experience-statistics/

[2] https://blog.hubspot.com/sales/live-chat-go-to-market-flaw

[3] Forbes. (https://www.forbes.com/sites/davidprosser/2024/05/29/how-kintsugi-plans-to-take-the-pain-out-of-sales-tax-compliance/

[4]https://luisazhou.com/blog/online-review-statistics/