Frequently Asked Questions

We're always here to help. If you can't find the answer you're looking for, please reach out to us using the chat bubble in the bottom right corner or reach out to us at support@trykintsugi.com

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I don’t sell enough to need filings yet. Should I still automate my sales tax?

We say yes! It’s free to get started, and by getting ahead now, you’ll avoid any last-minute scrambles. We’ll even notify you when you hit nexus or need to register. Some states count transactions toward registration even without filing, so don’t wait until it’s too late. Let Kintsugi handle it from day one.

Do we have to sign a long-term contract?

Absolutely not. We’re all about freedom. With Kintsugi, it’s pay-as-you-go, month-to-month, and only when we file or register you. No strings, just service.

Do I need to pay for anything besides Kintsugi to file my sales tax?

A couple of states love a registration fee, but most? They roll out the red carpet for free. The only thing left is your smooth monthly, quarterly, or annual filing fees. Simple, transparent, and always on your terms.

What assurances does Kintsugi make for clients?

We're serious about deadlines. If we miss your filing deadline, we’ll cover your penalties and interest charges. It’s on us. You file confidently, we handle the rest.

I need help. What’s the general timeline and next steps to get sales tax compliant?

First, we’ll give your store the VIP treatment with a comprehensive audit to pinpoint your nexus. Then, we’ll get you registered and back-file any taxes owed. All in 3-5 days. Fast, simple, and stress-free.

I didn’t know I needed to pay sales tax. Can Kintsugi help with back taxes?

Whoops, no biggie! Kintsugi's got your back. We’ll dive deep into a full audit of your store and lay out your options. Whether it’s a Voluntary Disclosure Agreement (VDA) or a more wallet-friendly alternative, we’ve got the playbook to keep you covered.

I’m not sure if I owe back taxes. Can Kintsugi help me get caught up?

Absolutely! Let us handle the messy stuff. We’ll sort out what’s owed, remit those taxes on your behalf, and get you back in the clear. Plus, we’ll store and manage all your Exemption Certificates and VDAs so you’re always ahead of the game—no more tax-time worries!

How does Kintsugi stay so affordable?

It’s all about the tech! Kintsugi Intelligence, our proprietary AI-powered system, distills U.S. sales tax regulation into over 300,000 lines of code. In seconds, we handle everything from nexus calculations to product classifications and transaction uploads. The result? Fewer CPA hours, faster filings, and savings that we pass directly to you.

Does Kintsugi actually file my sales taxes for me?

Oh yeah, we do! But that’s not all—Kintsugi manages your Reseller Certificates, Exemptions, and VDAs too. So whether you're selling through one channel or fifty, we’ve got you covered from filings to compliance across the board. One platform, total peace of mind.

I don’t sell enough to need filings yet. Should I still automate my sales tax?

How does Kintsugi’s data security stack up?

We’re top-tier. Kintsugi is SOC 2 Type II compliant and GDPR-ready with our Data Processing Addendums. We use military-grade encryption with SSL certifications and meet all 5 Total Trust Services Criteria. Translation: Your data is locked down tighter than Fort Knox.

What about error insurance?

Kintsugi takes accuracy seriously, but if things go awry, we’ve got you covered. Our error insurance will correct any mistakes, with coverage up to the total amount you’ve paid for that service. Keep in mind, our liability only covers direct errors, not any indirect or incidental issues. We make sure our missteps don’t cost you extra.