When is the Legacy AvaTax for Shopify Plus Integration Being Deprecated?

Shopify is officially deprecating the legacy AvaTax for Shopify Plus integration on April 30, 2025. If you’re currently relying on this integration to manage sales tax compliance, it’s crucial to act now to ensure a seamless transition to an alternative solution. In this blog, we’ll discuss why this deprecation is happening, the importance of choosing the right sales tax solution, and why now is the perfect time to switch to Kintsugi.

Why Shopify is Deprecating AvaTax for Shopify Plus

The decision to sunset the legacy AvaTax integration reflects Shopify’s ongoing commitment to enhancing platform performance and improving user experience. Legacy integrations often lack the flexibility, scalability, and modern capabilities needed to meet evolving business needs.

As businesses grow and regulations change, tools like AvaTax have struggled to keep up, leading to issues like inaccurate calculations, hidden fees, and limited support.

For merchants on Shopify Plus, this change means it’s time to evaluate alternatives. With the April 30, 2025 deadline fast approaching, now is the ideal time to make the switch to a smarter, more reliable solution like Kintsugi — the highest-rated sales tax app for Shopify that deliver accurate tax calculation in just seven clicks and three minutes.

The Downfall of Avalara: Poor Reviews and Lack of Support

Avalara’s reputation has suffered due to numerous one-star reviews, which point to a pattern of poor customer support and a profit-driven approach that neglects customer satisfaction.

Common Complaints:

• Hidden Fees: Customers report unexpected charges and unwanted upgrades. One irate user shared, “They upgraded my free account to a paid plan without my consent and started charging me $897 a month despite my business being closed.”
• Inaccurate Tax Calculations: Businesses have faced months of miscalculations with little to no resolution from Avalara’s support team. A customer noted, “We’re multiple months into having the same type of order’s tax miscalculated. I’m still fighting to get any help on it.”
• Non-Responsive Customer Support: Many users highlight Avalara’s lack of assistance, with one calling it a “horrible company” that “never really answers your questions.”

The Profit-Over-Customer Mindset

Avalara’s focus on profitability often comes at the expense of its customers. Instead of investing in improving customer experience, the company appears more concerned with monetizing its user base through hidden fees and forced upgrades. This approach has left many businesses frustrated and seeking alternatives.

With Kintsugi, you can avoid these pitfalls entirely. Kintsugi prioritizes transparency, accuracy, and customer satisfaction, ensuring you receive the best possible service without hidden costs or unnecessary headaches.

Why This is the Right Time to Switch to Kintsugi

Kintsugi has emerged as the go-to solution for sales tax compliance, combining cutting-edge AI technology, seamless integrations, and transparent pricing. Here are three key reasons why switching to Kintsugi now is the smartest move for your business:

1. Kintsugi is the Highest-Rated Sales Tax App for Shopify

Customer satisfaction is a cornerstone of Kintsugi’s success. Unlike Avalara, which has faced significant criticism for hidden fees, unwanted upgrades, and poor customer support, Kintsugi consistently delivers exceptional results as shown in the reviews on the Shopify app store.

What Customers Are Saying:

• “This app saves me time, hassle, and frustration. Setup is quick and straightforward, and once done, the sales tax filing is all automated.”
• “Much better than Avalara. The integration process was self-serve and easy to navigate.”

These glowing reviews highlight Kintsugi’s commitment to providing a user-friendly, reliable experience. The app’s proprietary AI-powered system, Kintsugi Intelligence, ensures precise tax calculations, eliminating the risk of overpayment or underpayment.

2. Seamless Integrations Across Platforms

Modern businesses need tools that integrate effortlessly with their existing systems. While Avalara users have reported numerous challenges with integrations, Kintsugi excels in this area.

• Easy Integration: Kintsugi connects seamlessly with Shopify, Amazon, eBay, Etsy, and more, enabling businesses to centralize tax management across multiple platforms.
• No-Code Simplicity: Kintsugi’s no-code integrations make it easy to set up and manage, even for non-technical users.

Real Customer Experiences:

One user noted, “Kintsugi integrates seamlessly with my Shopify site, Amazon, eBay, and Etsy stores.” Another shared, “This app made tax filing less of a headache for me. It’s quick, efficient, and works perfectly.”

These testimonials demonstrate why Kintsugi is the smarter choice for businesses looking to simplify their tax compliance workflows.

3. Transparent and Flexible Pricing

Unlike Avalara’s pre-paid plans, hidden fees, and unexpected charges, Kintsugi offers a pay-as-you-go model with no surprises. Here’s what sets Kintsugi’s pricing apart:

• No Onboarding Fees: Start using Kintsugi without any upfront costs.
• Pay-as-You-Go: Only pay for the services you use, ensuring maximum flexibility.
• Free Extras: Enjoy free nexus monitoring, address validation, and responsive customer support—services that competitors often charge for.

Transparency and fairness are at the core of Kintsugi’s pricing model, making it an ideal solution for businesses of all sizes.

Why Kintsugi is the Smarter Choice for Sales Tax Compliance

Sales tax compliance is a complex, ever-changing landscape. With rising e-commerce transactions and stricter regulations, having the right tool is essential. Kintsugi not only simplifies the process but also enhances accuracy, reduces costs, and mitigates risks.

Here’s why businesses trust Kintsugi:

• Cutting-Edge Technology: Powered by advanced AI, Kintsugi Intelligence ensures flawless tax calculations and filings.
• Customer-Centric Approach: With unmatched support and a user-friendly interface, Kintsugi prioritizes customer success.
• Scalable Solutions: Whether you’re a small business or an enterprise, Kintsugi adapts to your needs, growing alongside you.

As the April 30, 2025 deadline approaches, now is the time to future-proof your business with Kintsugi. Switching is easy—just seven clicks and three minutes—and the benefits are immediate.

Ready to Make the Switch?

Don’t wait until it’s too late. Transition to Kintsugi today and experience the difference:

1. Sign up for a free Kintsugi Account today here.
2. Visit the Kintsugi Shopify App page.
3. Follow the simple setup process.
4. Enjoy hassle-free, accurate tax compliance from day one.

Join thousands of businesses that have already made the switch and discovered why Kintsugi is redefining sales tax automation. With its advanced features, transparent pricing, and stellar customer support, Kintsugi is the ultimate solution for Shopify merchants.

Act Now

Ensure a smooth transition and continued compliance by switching to Kintsugi before April 30, 2025. Don’t let outdated tools hold you back—upgrade to Kintsugi and take control of your sales tax compliance with confidence. Still deciding? You can book a demo with Kintsugi here