How Idea Shop Transformed Tax Compliance with Kintsugi's Responsive Support

Idea Shop, a platform by Neenah, Inc., empowers designers to create sustainable, paper-based projects that promote eco-conscious innovation. It is your go-to hub for exploring innovative possibilities with paper-based products.

Idea Shop is a vibrant destination designed to spark creativity and inspire your next project, showcasing the endless potential of sustainable, paper-based materials. More than just a resource, it is a digital community where designers, artists, printers, and creatives come together to connect and explore Neenah’s extensive range of solutions. Featuring a curated selection of inspiring work from a global network of designers, the platform offers multiple ways to discover ideas—including a unique “mindset” filter that lets users browse by project goals for a more tailored experience.

However, as their community and e-commerce business grew, so did the complexities of managing sales tax compliance.

Challenge: Poor customer service stalled growth

Before switching to Kintsugi, Idea Shop struggled with an unresponsive tax platform that made compliance stressful and inefficient. They encountered several issues with their previous tool, but they didn't feel supported every time they contacted them for assistance.

According to Idea Shop, it took days before they got a response to an email and it wasn't helpful at all. They felt that they just wasted their money.

Here are common pain points they encountered:

• Frequent sync failures: Their previous platform’s poor integration with QuickBooks caused data discrepancies, leading to missed deadlines and hours of manual corrections.
• Costly compliance gaps: Missed updates and incorrect filings resulted in penalties, adding unnecessary strain to their finances.
• Unresponsive support: The first two concerns prompted them to seek help from customer support. However, their assistance requests often went unanswered or were resolved too late, forcing Idea Shop to handle critical compliance issues on their own.

These challenges limited Idea Shop’s ability to focus on its creative mission and expand its reach, highlighting the need for a more reliable compliance solution.

Solution: Kintsugi’s responsive support and streamlined tools

Switching to Kintsugi transformed Idea Shop’s tax compliance operations.

Key features that made an impact included:

1. AI-powered automation: Kintsugi’s platform handled tax rate calculations and filing updates in real-time, eliminating the need for manual data entry and ensuring accuracy across multiple jurisdictions.
2. Seamless integration with Shopify: The platform’s Shopify integration enabled smooth data syncing, reducing filing errors and saving time previously spent on redundant tasks.
3. Proactive and responsive support: Kintsugi’s knowledgeable support team provided timely, empathetic assistance, ensuring compliance issues were resolved well before deadlines.

Impact: Streamlined growth with Kintsugi

Idea Shop reaped significant benefits after implementing Kintsugi’s platform. They are much more confident with their business operations, which paved the way for their growth.

Here are the positive results Idea Shop experienced after partnering with Kintsugi.

• Increased efficiency: Automation eliminated time-consuming manual tasks, allowing the team to focus on creative and revenue-generating activities. This operational boost accelerated their ability to scale.
• Enhanced accuracy: Real-time tax updates reduced the risk of filing errors and compliance penalties, providing stability and confidence in operations.
• Reliable customer support: Kintsugi’s dedicated support team quickly addressed issues and answered questions, transforming compliance from a stress point to a streamlined process. Kintsugi's impressive customer support is the deal breaker for Idea Shop.
• Seamless market expansion: As they enter new states and increase sales volumes, Kintsugi’s automation ensures compliance processes remain stress-free and scalable.
• Empowered decision-making: Detailed analytics and real-time updates enable informed decisions, aligning with their mission of promoting sustainability through creative solutions.
• Long-term partnership: Idea Shop views Kintsugi as more than just a software provider—a trusted partner that supports their evolving needs with innovative tools and consistent service.

With Kintsugi’s intuitive and adaptive platform in place, Idea Shop is poised for uninterrupted growth because they have the tool and support they need.

With Kintsugi managing sales tax compliance, Idea Shop can focus on expanding its creative platform and sustainability initiatives, confident that compliance will never hinder its growth again.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales. Top companies like Alchemy Marketing and Cabi use our app.  Sasha Novakovich of Alchemy Cloud just spent three minutes on the platform and understood their sales tax exposure.

We can do the same for you. Sign up or book a demo now.