International Sales Tax: How Kintsugi Helps Drive Global Growth

Who is Muzzi Store?

Muzzi Store, a renowned confectionery brand with roots in Italy, has been crafting artisanal pastries for over two centuries. Known for its signature panettone, pandoro, and various other gourmet sweets, Muzzi Store combines traditional Italian recipes with modern innovation. However, as they expanded internationally, particularly into the U.S. market, they faced significant hurdles related to sales tax compliance across multiple jurisdictions. The unique tax rates, import taxes, and duties associated with entering new markets created administrative challenges, prompting them to seek a reliable sales tax automation solution to simplify these processes and ensure their compliance.

Initially, Muzzi Store explored some other sales tax platforms but found them overly complicated, expensive, or lacking comprehensive support. Many of the platforms they tried failed to address the unique needs of an international business entering the U.S. market, including managing global taxation issues like VAT, GST, and nexus requirements. These gaps in service left them frustrated and still grappling with compliance challenges. The search for a more effective solution led them to Kintsugi, a platform highly rated for its user-friendly interface, seamless integration with existing systems, and exceptional customer support. The platform's ability to handle tax rates and filings accurately made it the ideal choice for Muzzi Store to manage their international sales tax and grow their global presence.

International Expansion can Lead to Unique Challenges

As Muzzi Store expanded into the U.S. market, the demands of sales tax collection, accounting, registration, and filing became overwhelming. They needed a tool that could handle these tasks while ensuring their compliance with each jurisdiction’s specific regulations. The manual methods they relied on were unsustainable as they grew and sold in multiple states, each with unique import taxes, duties, and sales tax requirements. To meet their operational needs, they sought a solution that could simplify their sales tax process and allow them to focus on continuing to serve their international customers and improve their product line.

The search for an automated sales tax tool led Muzzi Store to experiment with several platforms, but the results were disappointing. Many tools were overly complicated, requiring extensive training or technical expertise to implement effectively. Instead of saving time, these platforms often created additional bottlenecks. Others lacked the comprehensive features needed to address multi-state compliance and global taxation concerns, leaving gaps in their operations and exposing them to potential risks. Ease of use and a measurable reduction in time spent on sales tax administration were critical factors for Muzzi Store, but the platforms they tested consistently fell short in these areas.

Kintsugi Drives Growth with Their Tax Automation Platform

Muzzi Store discovered Kintsugi while researching highly rated tax compliance solutions on the Shopify App Store. What initially caught their attention were the glowing reviews from businesses similar to theirs, emphasizing Kintsugi's intuitive design and ability to handle multi-state sales tax compliance easily. Intrigued, Muzzi Store decided to explore further by taking advantage of Kintsugi's free trial. From the very beginning, they were impressed by how easy it was to set up and use, requiring minimal technical knowledge or additional training for their team.

What set Kintsugi apart from the other platforms Muzzi Store had tried was its combination of simplicity, accuracy, and dedicated customer support. Unlike the other tools they had previously used, Kintsugi offered a user-friendly interface that allowed them to automate complex tasks such as calculating tax rates, determining nexus thresholds, and filing reports with confidence. Moreover, its transparent pricing model provided clarity and reassurance, especially for an international seller managing global taxation and import duties. Ultimately, Muzzi Store chose Kintsugi for its seamless integration with their existing systems, robust feature set, and ability to save significant time while ensuring full compliance. For them, Kintsugi represented a trusted partner capable of meeting their needs as a growing international brand.

Why Muzzi Store Loves Kintsugi

• Streamlined Tax Processes: Kintsugi automated Muzzi Store's tax calculations and filings, eliminating the need for manual intervention, despite the varying physical presence requirements in different states. This significantly reduced the risk of human error, ensuring accurate compliance with tax rates across all jurisdictions.
• Increased Operational Efficiency: The time and resources previously allocated to managing nexus requirements, VAT, and GST were redirected to enhancing product development and customer engagement. By automating repetitive tasks, Muzzi Store achieved better workforce allocation, resulting in a stronger, more efficient overall operation.
• Improved Market Reach: With Kintsugi managing the challenges of multi-state compliance, import taxes, and duties, Muzzi Store successfully expanded into additional U.S. This growth translated into new revenue streams and broader brand recognition.

Building a Foundation for Future Success with Kintsugi

Muzzi Store views Kintsugi as an essential tool for achieving sustainable international growth. By removing the administrative burden of sales tax compliance, Kintsugi has allowed them to expand their U.S. operations confidently. The platform's ability to automate intricate tasks like calculating tax rates, managing nexus requirements, handling duties, and managing tariffs has fundamentally changed how they approach taxation. This shift has enabled them to focus on their core mission—bringing the love of food to people globally.

Muzzi Store strongly encourages other businesses considering entering international markets to explore Kintsugi as a sales tax solution. The platform's ease of use, reliability, and time savings make it an indispensable partner for addressing global taxation, VAT, and GST requirements. With Kintsugi, they have ensured compliance and unlocked new opportunities for growth, setting a strong foundation for future success.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales.

Kintsugi is secure, encrypted, GDPR-compliant, and SOC 2 Type II certified, adhering to the highest standards for security, availability, processing integrity, confidentiality, and privacy.

Learn more about Kintsugi’s platform and integrations here.