Omnichannel Retail: How Kintsugi Sheets Makes Sales Tax Easy

Who is Pearl Shop?

Pearl Shop is a jewelry brand that seamlessly blends minimalism with femininity. Inspired by the blog ‘Lace & Pearls,’ they create handcrafted pieces that feature precious stones and faux pearls. As they grew their presence across states and sold on multiple e-commerce platforms, managing their sales tax throughout their channels became overwhelming. With their growth into omnichannel retail, they started to recognize the need for a scalable, automated solution that could track their sales tax across all platforms and jurisdictions.

This is where Kintsugi entered the picture. Pearl Shop discovered Kintsugi through the Shopify app store, and after reading some stellar reviews, they saw the immediate value it could bring to their operations. The software’s user-friendly interface, automated sales tax calculations, and powerful compliance features were precisely what they needed to streamline tax compliance. The feature that really helped them was Kintsugi Sheets, an innovative tool within the platform that allowed them to consolidate all their taxable items and reports in one place, ultimately simplifying the process of tracking and reporting omnichannel sales tax liabilities across all sales channels and ensuring compliance with each jurisdiction’s regulations.

Managing Sales Tax Across Platforms is Hard

Managing sales tax compliance across multiple e-commerce platforms presented Pearl Shop with several significant challenges, especially as they scaled. Each platform required separate tax configurations and manual oversight, resulting in a time-consuming and error-prone process. They found themselves spending hours checking that each jewelry item was accurately categorized and taxed according to each jurisdiction they sold in, which ultimately diverted their focus from more strategic initiatives. The time and resources dedicated to tracking sales tax liabilities were unsustainable as they continued to grow, making it clear that a more efficient solution was necessary.

Additionally, the varying tax regulations and nexus requirements across different states added further strain. Omnichannel sales tax obligations required Pearl Shop to establish compliance across jurisdictions, creating an urgent need for a solution that could dynamically adjust and maintain accurate tax calculations without extensive intervention. Without a streamlined system, they risked non-compliance, which could result in fines or penalties and impact their growth trajectory.

Kintsugi Sheets Technology Makes Sales Tax Tracking Easy

Kintsugi Sheets quickly became the foundation of Pearl Shop’s sales tax management strategy, enabling them to effectively organize, track, and manage tax liabilities across Shopify and their other e-commerce platforms. By centralizing data and automating tax calculations, Kintsugi Sheets gave them a clear, real-time view of their tax obligations, reducing the risk of costly errors and helping them meet compliance standards across multiple jurisdictions. This shift from a manual, labor-intensive process to an automated one allowed them to focus more on crafting beautiful jewelry and growing customer relationships rather than getting bogged down by managing their sales tax.

Furthermore, Kintsugi’s seamless integration with Pearl Shop’s existing tech stack simplified the process of adding new retail sales channels or adapting to state-specific nexus requirements, effectively managing their tax liability. As they expanded their operations into new regions, Kintsugi scaled with the business, ensuring that their growth never compromised tax compliance. This capability has allowed them to confidently pursue new sales channels, knowing that they’re supported at every step of their expansion with precise, up-to-date tax management tools.

Why Kintsugi is the Best for E-commerce Businesses

• Increased Efficiency: Since implementing Kintsugi Sheets, Pearl Shop has seen a notable boost in efficiency, reducing the time spent on sales tax preparation by approximately 30–40%. The automated system significantly cuts down manual work, freeing resources for strategic growth initiatives. This streamlined workflow has been invaluable for them as they continue expanding.
• Improved Accuracy and Compliance: Kintsugi Sheets’ tracking has minimized the risk of sales tax errors, guaranteeing compliance across all jurisdictions where Pearl Shop sells. The software’s centralized tax management approach keeps them aligned with each state’s regulations, protecting them from potential penalties. This accuracy has provided Pearl Shop with peace of mind as they navigate the demands of omnichannel retail.

• Scalable Tax Solution: Kintsugi’s adaptable system has allowed Pearl Shop to expand seamlessly into new markets and sales channels without losing control over their sales tax obligations. This flexibility has been essential for their growth, enabling them to stay agile and responsive to new opportunities. Pearl Shop sees Kintsugi as a critical component of its scalability strategy in omnichannel retail.
• Enhanced Focus on Core Activities: With Kintsugi Sheets handling sales tax, Pearl Shop has been able to concentrate on enhancing its customer experience and expanding its product range. The time saved from streamlined tax management has allowed them to explore new jewelry designs and build stronger customer relationships. This newfound focus has positioned them for continued success and innovation in the jewelry market.

Kintsugi Sheets is What Drives Growth for Pearl Shop

As Pearl Shop continues to grow, they see Kintsugi as an essential partner in managing their sales tax compliance. With Kintsugi Sheets’ flexibility and scalability, they are confident in expanding their sales channels and product lines without compromising efficiency. They appreciate that Kintsugi stays up to date with changing regulations and tax requirements, ensuring that they can remain compliant as they enter new jurisdictions. They anticipate that Kintsugi will play a crucial role in adapting to any changes in nexus obligations and multichannel tax needs as they scale.

Pearl Shop is excited about Kintsugi’s ongoing innovations, which they believe will introduce even more powerful tools to streamline sales tax management across their omnichannel operations. They see opportunities to leverage new features in Kintsugi Sheets that could further simplify reporting and improve the accuracy of her tax processes. With the platform’s capacity to handle complex tax calculations across multiple sales platforms, they envision a long-term partnership that grows with Pearl Shop’s ambitions.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales.

Kintsugi is secure, encrypted, GDPR-compliant, and SOC 2 Type II certified, adhering to the highest standards for security, availability, processing integrity, confidentiality, and privacy.

Learn more about Kintsugi’s platform and integrations here.