Pearl Shop Spent 40% Less Time In Sales Tax Compliance After Discovering Kintsugi Sheets

Pearl Shop Spent 40% Less Time In Sales Tax Compliance After Discovering Kintsugi Sheets

Pearl Shop is a jewelry brand that seamlessly blends minimalism with femininity. Inspired by the blog 'Lace & Pearls,' they create handcrafted pieces that feature precious stones and faux pearls.

As they grew their presence across states and sold on multiple e-commerce platforms, managing their sales tax throughout their channels became overwhelming. With their growth into omnichannel retail, they realized the need for a scalable, automated solution to track their sales tax across all platforms and jurisdictions.

Challenge: Pearl Shop struggles to manage sales tax across multiple e-commerce platforms

Every business's dream is to grow and be present in every marketplace as possible. Pearl Shop's growing demand led them to be present in various e-commerce platforms, but the move wasn't easy for them when it was tax time.

Managing sales tax compliance across multiple e-commerce platforms presented Pearl Shop with several significant challenges, especially as they scaled. Each platform required separate tax configurations and manual oversight, resulting in a time-consuming and error-prone process.

They spent significant hours checking that each jewelry item was accurately categorized and taxed according to each jurisdiction they sold, ultimately diverting their focus from more strategic initiatives.

The time and resources dedicated to tracking sales tax liabilities were unsustainable as they grew, making it clear that a more efficient solution was necessary.

Did you know logo

"Keeping up with sales tax on multiple platforms was turning into a full-time job. The constant worry about missing something was just too much. We needed a solution that could handle it all in one place."

Omnichannel sales tax obligations required Pearl Shop to establish compliance across jurisdictions, creating an urgent need for a solution that could dynamically adjust and maintain accurate tax calculations without extensive intervention. Without a streamlined system, they risked non-compliance, which could result in fines or penalties and impact their growth trajectory.

Solution: Kintsugi Sheets transforms Pearl Shop's tax management compliance

Pearl Shop came across Kintsugi when they searched for sales tax automation tools on the Shopify app store. Kintsugi received five stars from every Shopify merchant and that caught their attention.

They read every review and were finally convinced to try it. What proved to be very helpful to their business was Kintsugi Sheets, an innovative tool within the platform that allowed them to consolidate all their taxable items and reports in one place, ultimately simplifying the process of tracking and reporting omnichannel sales tax liabilities across all sales channels and ensuring compliance with each jurisdiction’s regulations.

Kintsugi Sheets gave them a clear, real-time view of their tax obligations, reducing the risk of costly errors and helping them meet compliance standards across multiple jurisdictions. This shift from a manual, labor-intensive process to an automated one allowed them to focus more on crafting beautiful jewelry and growing customer relationships rather than getting bogged down by managing their sales tax.

Did you know logo

"Kintsugi Sheets has changed the game for us. Before, we were constantly chasing down details, but now, I can see our tax obligations in real-time, and it’s a huge relief.”

Impact: Pearl Shop spent 40% less time on tax compliance

Choosing Kintsugi to manage their sales tax has significantly impacted Pearl Shop's operation. One of the most noticeable things was spending less time on sales tax compliance.

More time for things that truly matter. Pearl Shop has reduced the time spent on sales tax preparation by approximately 30–40%. The automated system significantly reduces manual work, freeing resources for strategic growth initiatives.

Reduced risk of errors and penalties.  Kintsugi Sheets’ tracking has minimized the risk of sales tax errors, guaranteeing compliance across all jurisdictions where Pearl Shop sells. This also reduces the risk of penalties and charges arising from making calculation mistakes.

Centralized data got Pearl Shop covered. Kintsugi Sheets' centralized tax management approach keeps them aligned with each state’s regulations, protecting them from potential penalties.

Scalability is supported. Kintsugi’s adaptable system has allowed Pearl Shop to expand seamlessly into new markets and sales channels without losing control over their sales tax obligations.

Did you know logo

"With Kintsugi Sheets, we’ve saved so much time. Plus, they have grown right along with us, adapting as we add new channels and regions. It’s freed us up to really think about our next steps.”

With Kintsugi Sheets’ flexibility and scalability, Pearl Shop is confident in expanding its sales channels and product lines without compromising efficiency. 

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales. Top companies like Alchemy Marketing and Cabi use our app.  Sasha Novakovich of Alchemy Cloud just spent three minutes on the platform and understood their sales tax exposure.

We can do the same for you. Sign up or book a demo now.

Ready to automate your sales tax?

Kintsugi logoKintsugi Textlogo

Business Address:

2261 Market St, Suite 5931 San Francisco, CA 94114

@2025 KintsugiAI, Inc. All rights reserved.

Business Address:

2261 Market St, Suite 5931 San Francisco, CA 94114

@2025 KintsugiAI, Inc. All rights reserved.
Soc21800DTC