Plufl makes oversized dog beds for humans. After its Shark Tank appearance and rapid growth, the team needed a sales tax solution that could keep up without taking money and time away from the business.
The challenge
Plufl first enabled Shopify Tax in the states where it believed it had obligations, then evaluated Avalara and Numeral. The team remained concerned about accuracy, overpayments, and whether early errors would grow into a larger liability.
A more reliable approach
Kintsugi uncovered discrepancies in past filings and gave the team clearer visibility into its obligations. The platform’s pricing, flexibility, and responsive support were a better fit for a lean, fast-growing company.
“I'm glad I made the switch. Not only am I saving money right now, I'm also getting better service in terms of accuracy.”
Time back for growth
Switching to Kintsugi reduced Plufl’s compliance costs by 38%. Kinoshita now spends no more than 30 minutes per month checking the dashboard and managing tax obligations.
Kintsugi’s exposure monitoring and tax calculations give Plufl confidence that previously overlooked states are being handled as the business grows.