How Kintsugi Simplified Resale Certificate Management for Alexa Store

Based in New York City, Alexa Store specializes in high-quality haircare products. It has achieved remarkable growth as a reseller by offering innovative products to a global audience.

They are a trusted destination for premium haircare products that empower one to look and feel their best. Specialize in sourcing high-quality, innovative haircare solutions designed to meet the unique needs of every individual. Their mission is to provide exceptional products and an unparalleled shopping experience, making luxury haircare accessible to everyone.

Alexa Store is passionate about helping you achieve your hair goals with products that deliver real results. Whether you’re looking for professional-grade treatments, styling essentials, or everyday care, they carefully curate the best selection to ensure only the best makes it to your store.

Alexa is committed to quality, authenticity, and customer satisfaction, striving to be the go-to partner for all of your haircare needs.

Challenge: Managing resale certificates across multiple states

 As Alexa Store entered new markets and experienced major growth, they also faced issues with demand from its vendors. They needed to obtain a wholesale license to purchase products tax-free for resale to keep up with their expected sales. 

They found keeping track of resale certificates and tax-exempt purchases overwhelming. Each state’s specific requirements for validating certificates, renewing licenses, and registering with tax authorities created significant challenges.

Managing these requests and ensuring compliance with different states' sales tax laws became overwhelming for the retailer, especially as they each had their own rules for collecting and validating resale certificates. They needed a streamlined solution to handle these complexities.

Overall, Alexa Store found that manually managing compliance was prone to errors, time-consuming, and risked non-compliance penalties. Alexa Store needed a robust solution to automate tax-exempt purchases and ensure all reseller transactions met state-specific requirements.

Solution: Kintsugi simplifies tax exemption for resellers

Alexa Store sought a solution to automate sales tax compliance, including registering resale certificates, tracking tax-exempt purchases, and ensuring valid registration with tax authorities. After researching several options, they chose Kintsugi for its seamless integration with Shopify, powerful automation tools, and ability to handle multi-state tax compliance efficiently.

Kintsugi not only automated sales tax calculations but also simplified the collection and validation of resale certificates from resellers, reducing the burden on them and ensuring compliance across all regions.

Kintsugi provided Alexa Store with a seamless, automated platform to manage their sales tax compliance challenges.

Here are some of the Kintsugi features Alexa Store loves.

1. Automated resale certificate management: Kintsugi automated the validation and renewal of resale certificates, ensuring all tax-exempt purchases were properly documented and compliant.
2. Sales tax calculation and filing: The platform calculated sales tax at checkout, adhering to the specific laws of each customer’s state, and streamlined filing processes for Alexa Store.
3. Integration with Shopify: Kintsugi’s integration with Shopify ensured a smooth transition and enabled real-time tracking of tax exposure, minimizing disruptions to daily operations.

Impact: Time savings and guaranteed compliance

Time savings on tax compliance: Alexa Store significantly reduced the time spent on sales tax management. Tasks that once took hours—such as manual filing and certificate validation—were now fully automated, freeing up resources for growth.

Enhanced accuracy and risk mitigation: Kintsugi’s automation eliminated errors in tax filings and ensured all resale certificates were valid, reducing the risk of penalties and non-compliance.

Seamless scaling: With its scalable platform, Kintsugi allowed Alexa Store to handle increasing sales volumes and complex tax requirements as their business expanded. Real-time tracking of tax exposure ensured they were always prepared for new compliance needs.

Reduced administrative burden: By automating tax compliance and certificate management, Alexa Store drastically reduced paperwork and manual processes, allowing their team to focus on strategic initiatives.

Kintsugi’s advanced features, such as automated product categorization, resale certificate management, and real-time tax tracking, streamline Alexa Store’s operations. By providing insights into tax exposure and simplifying compliance, Kintsugi enables Alexa Store to pursue growth opportunities with confidence, minimizing the risk of compliance issues or penalties.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales. Top companies like Alchemy Marketing and Cabi use our app.  Sasha Novakovich of Alchemy Cloud just spent three minutes on the platform and understood their sales tax exposure.

We can do the same for you. Sign up or book a demo now.