One Click: Reducing Sales Tax Compliance Workload by 50% with Kintsugi

One Click is a Saudi-based web service provider that offers custom web development, e-commerce integrations, and marketplace facilitator models to businesses worldwide. As their client base grew and they expanded into the U.S. market, they faced the daunting challenge of managing complex sales tax compliance for SaaS products.

U.S. sales tax laws for SaaS vary widely by state, with different rules for taxability, exemptions, and rates. This patchwork of regulations consumed valuable time and resources, disrupting One Click’s ability to focus on core operations.

Challenge: Navigating SaaS sales tax across U.S. states

Recognizing the need for a streamlined solution, they turned to Kintsugi, a sales tax automation platform that simplified compliance, enabling them to focus on growth and innovation.

Expanding into the U.S. market exposed One Click to an intricate web of sales tax requirements for SaaS providers.

Key challenges included:

• Diverse state rules: Each state had unique rules for SaaS taxability, exemptions, and rates.
• Economic nexus compliance: Sales thresholds, rather than physical presence, triggered tax obligations in many states, requiring precise tracking.
• Manual compliance burden: Filing requirements and documentation demands for each state drained time and resources, increasing the risk of errors.

The growing complexity forced At One Click to seek a solution capable of automating sales tax compliance, reducing errors, and enabling efficient growth.

Solution: Kintsugi simplifies SaaS sales tax

At One Click implemented Kintsugi’s sales tax automation platform, which transformed their compliance process by automating critical tasks and reducing manual work. Key features of Kintsugi included:

1. Automated nexus tracking: Kintsugi monitored sales thresholds across states, ensuring At One Click met economic nexus requirements without manual intervention.
2. State-Specific taxability management: The platform accurately assessed which SaaS products were taxable in each jurisdiction and applied the correct rates and exemptions.
3. Efficient filing automation: Kintsugi streamlined tax filings, automating documentation and payment processes for seamless compliance.

Impact: Efficiency, growth, and peace of mind

Since adopting Kintsugi, One Click has experienced transformative results:

• 50% reduction in compliance workload: Automation saved time and resources, enabling the team to focus on growth initiatives.
• Streamlined nexus and exemption management: Kintsugi handled exemptions and nexus thresholds with precision, ensuring accurate compliance across jurisdictions.
• Improved workflow integration: Seamless integration with At One Click’s invoicing and transaction systems streamlined processes and enhanced accuracy.
• Future-ready compliance: Kintsugi’s scalable solution supports At One Click’s entry into new markets without additional complexity.
• Enhanced confidence in expansion: Clear guidance on taxability and rates allows One Click to focus on strategic growth without fearing compliance risks.

With Kintsugi managing their sales tax compliance, One Click is free to innovate, expand, and solidify its position as a global leader in digital solutions.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales. Top companies like Alchemy Marketing and Cabi use our app.  Sasha Novakovich of Alchemy Cloud just spent three minutes on the platform and understood their sales tax exposure.

We can do the same for you. Sign up or book a demo now.