How OTC Shop Saved 100+ Hours Of Tax Compliance Annually By Automating With Kintsugi

Founded by husband-and-wife Chris and Nicole, OTC Shop is a South African e-commerce store specializing in customizable, stylish t-shirts for all ages. With a passion for creativity and quality, Chris and Nicole have curated a diverse collection of high-quality cotton shirts that cater to every style and size—from adorable baby onesies to size 4XL adult t-shirts. OTC Shop offers trendy designs and popular slogans, making it easy for customers to find the perfect shirt that suits their personality and style.

At OTC Shop, inclusivity and variety are at the heart of the brand. Whether you're shopping for men, women, kids, or babies, their extensive collection ensures a fit for everyone. From vibrant prints to minimalist designs, each piece is crafted to combine comfort and style, allowing customers to express themselves effortlessly. The high-quality cotton fabrics and attention to detail make OTC Shop's t-shirts a favorite for customers seeking durability and fashion-forward options.

Chris and Nicole are dedicated to making OTC Shop a destination for unique, stylish apparel that resonates with everyone. Their commitment to customer satisfaction shines through in their user-friendly online platform, exceptional service, and fast delivery.

Step into comfort, style, and self-expression with OTC Shop—a brand built on passion, creativity, and the vision of helping customers find the perfect t-shirt for every occasion.

Challenge: Overcoming tax complexity amid expansion

As OTC Shop scaled its U.S. operations, the complexities of multi-state tax compliance became a significant obstacle. Their small team initially relied on manual tax processes, but the workload quickly became unmanageable.

Attempts to streamline compliance using solutions like Zamp and Numeral fell short, leaving the team frustrated.

The company realized they needed an automated solution to manage tax compliance efficiently. So, they started looking for a tool that would integrate seamlessly with their existing e-commerce platforms.

Solution: Automation and integration with Kintsugi

Kintsugi transformed OTC Shop's approach to sales tax management by integrating directly with Shopify and Amazon. The platform automated tax calculations at the point of sale and managed filings across all relevant jurisdictions, significantly reducing the manual burden.

Kintsugi's scalability also allowed the company to expand into additional states without additional compliance stress, making it an invaluable partner in their growth journey.

Impact: Efficiency, cost savings, and rapid growth

• 100+ hours saved annually: Automation freed up substantial time for strategic growth initiatives.
• 40% reduction in administrative costs: Kintsugi's efficient processes minimized operational expenses.
• Seamless expansion: By automating their sales tax management, OTC Shop experienced a rapid entry into new markets without compliance hurdles.

With Kintsugi's support, OTC Shop redirected its focus toward product innovation and market growth. The platform's real-time updates and effortless integration ensured accurate filings and compliance, alleviating the risks of penalties and errors.

With automation, seamless integration, and expert support, Kintsugi enables OTC Shop to scale confidently, stress-free, and focused on the future.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales. Top companies like Alchemy Marketing and Cabi use our app.  Sasha Novakovich of Alchemy Cloud just spent three minutes on the platform and understood their sales tax exposure.

We can do the same for you. Sign up or book a demo now.