How Little Lotus Increased Efficiency and Enjoyed Peace of Mind After Automating Sales Tax With Kintsugi

Little Lotus rebranded and changed its name to The Forbidden Fruit, founded by Tori Cummings—a Holistic Health Expert, Medicine Woman, Multi-faceted Healer, and Folk Herbalist. The brand invites individuals to explore the deepest fulfillment of their souls through holistic wellness and self-care.

Tori’s mission is to empower and liberate those who work with her, offering a unique range of handcrafted products that support balance, healing, and nourishment. Guided by her deep knowledge of herbal medicine and holistic health, Tori has created a brand that integrates tradition, intention, and the transformative power of nature.

The Forbidden Fruit specializes in an extensive collection of artisanal wellness products, including essential oils, hemp-based remedies, and herbal-infused creations. From nourishing Herbal Body Nectar and revitalizing Hair Growth Serum to detoxifying Armpit Detox Clay and soothing Massage Oil, every item is thoughtfully crafted to promote holistic well-being. Their offerings also include Lip Balm, Coffee Scrub, Sunscreen, and more, designed to address a variety of wellness needs while embracing sustainability and the healing potential of natural ingredients.

At its core, The Forbidden Fruit is more than a brand—it’s a movement toward self-discovery, healing, and empowerment. Tori’s passion for holistic health shines through every product, encouraging customers to prioritize their well-being and align with their highest selves. By combining the wisdom of herbal medicine with modern self-care practices, The Forbidden Fruit inspires a deeper connection to the mind, body, and spirit, offering tools to help individuals embrace their unique journey of fulfillment and transformation.

Challenge: Tracking complex multi-state sales tax

As Little Lotus, now The Forbidden Fruit, expanded its reach, manually managing sales tax obligations became overwhelming. Each state’s unique regulations, exemptions, and filing requirements consumed hours of valuable time each week.

For a small but growing business like them, managing sales tax manually diverts their focus from business growth. It was not only a distraction but presented a potential risk, with the possibility of penalties or missed deadlines quickly becoming a reality.

The operational challenge increased stress and posed significant compliance risks, pushing them to seek a tool that could automate and simplify the process.

Solution: Kintsugi simplifies sales tax compliance

Kintsugi’s sales tax automation platform provided the perfect solution. With its one-click installation and seamless no-code integration with Shopify, Little Lotus instantly gained visibility into tax liabilities across all jurisdictions. They had a smooth experience from onboarding to integration.

Kintsugi also provided them with peace of mind by automating tax calculations, managing exemption certificates, and ensuring accurate filings. Overall, it significantly reduced the team’s workload, and they no longer had to worry about making errors or missing tax deadlines. With our sales tax automation tool, Tori can focus more on growing her business.

Impact: Significant reduction in tax compliance hours and peace of mind

• 90% reduction in tax management time: Automating sales tax compliance freed up hours for growth-focused initiatives. Tori has spent less time on sales tax management after partnering with Kintsugi.
• Increased efficiency: Kintsugi's centralized dashboard streamlined workflows, enabling the team to focus on developing new products and strengthening customer relationships.
• Peace of mind: The assurance of accurate and automated filings eliminated the stress of missed deadlines and errors. So the team was able to focus on their growth.

With Kintsugi’s support, The Forbidden Fruit optimized its operations and gained the confidence to expand into new markets.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales. Top companies like Alchemy Marketing and Cabi use our app.  Sasha Novakovich of Alchemy Cloud just spent three minutes on the platform and understood their sales tax exposure.

We can do the same for you. Sign up or book a demo now.