Why Kintsugi's Sales Tax Automation Platform Tops Competitors

Who is Resonance?

Resonance is small business focused on improving the lives of people with hearing impairments by offering high-quality hearing aid accessories. Their mission to make hearing aids easier and more enjoyable to use has helped them build a loyal customer base across the United States. However, as they grew, they faced increasing demands in sales tax compliance. Trying to manually manage these sales tax requirements steadily took its toll, consuming valuable resources, like time and money, that could otherwise be put to better use in innovating their products.

To address these challenges, Resonance sought a streamlined, automated solution that could simplify their sales tax management across every jurisdiction they operated in. While they considered Zamp, a managed service for sales tax, it required more involvement and lacked the seamless integration that they needed. Kintsugi stood out as the preferred solution due to its user-friendly, no-code integrations with Shopify and other platforms, allowing them to connect effortlessly and begin automating their tax calculations and filings with ease.

Finding a Good Sales Tax Software is Challenging

As Resonance expanded, they found themselves navigating complex sales tax regulations. Handling these requirements manually quickly became overwhelming, taking valuable time away from doing what they do best: creating innovative hearing aid accessories. Recognizing the strain that manual management was placing on their resources, they began looking for an automated solution that could simplify their operations and allow them to focus on growth.

In their search, Resonance evaluated several options for sales tax automation, including Zamp, a managed tax service they hoped would reduce their compliance burden. However, they soon discovered that Zamp’s setup required a more hands-on approach than anticipated and lacked the integrations they needed to connect easily with their Shopify store. The absence of flexible integration options complicated their workflow and limited the efficiency they had hoped for. Ultimately, they realized that Zamp’s approach did not provide the intuitive, self-sufficient automation they sought to keep up with their fast-paced growth and diverse sales channels.

Kintsugi was the Solution They'd Been Searching For

After realizing their initial solution didn’t meet their needs, Resonance continued their search for a platform that could fully automate their sales tax compliance without adding further burdens to their operations. Through recommendations and positive reviews, they found Kintsugi, a tax automation solution designed specifically for businesses looking for effortless integration and streamlined compliance. It’s intuitive design and no-code integrations with Shopify immediately stood out as a perfect match for their existing tech stack.

Kintsugi Intelligence proved to be exactly what Resonance was looking for. With Kintsugi handling tax calculations, filing, and compliance across all necessary jurisdictions, Resonance was able to offload their entire sales tax burden confidently. Kintsugi Intelligence’s powerful automation capabilities allowed them to stay up-to-date with tax rates, exemptions, and reporting requirements, all while minimizing human error. The seamless integration also allowed them to focus on growth and increasing their product range.

Why Resonance Chose Kintsugi's Tax Automation Platform

• Time Savings: By implementing Kintsugi’s automated tax software, Resonance saved approximately 15 hours each month. These reclaimed hours provided them with more time to focus on product innovation and customer engagement. The time savings exceeded their expectations and proved to be a significant boost in their efficiency.
• Improved Compliance Confidence: With Kintsugi Intelligence managing their tax calculations, filing, and exemption handling, Resonance gained confidence in their compliance process. The automation capabilities minimized the risk of costly errors and late filings, alleviating compliance concerns that had once been a heavy burden. Also,Kintsugi’s reliable compliance updates ensured that Resonance stayed aligned with evolving tax requirements.

• Scalability for Growth: Thanks to Kintsugi’s scalable platform, Resonance can now pursue growth opportunities in new markets without limitations. This scalability has opened doors for them to consider product line expansion and broader reach with ease. They have effectively removed tax compliance as a barrier to their growth trajectory.
• Enhanced Operational Focus: Kintsugi’s tax automation has transformed sales tax compliance from a labor-intensive process into a streamlined, background operation. This shift has led to a stronger, more focused business approach, enhancing Resonance’s brand presence and market impact. Kintsugi has empowered them to concentrate on what they do best: improve the lives of hearing aid users everywhere.

Kintsugi Provides Solutions for Businesses to Scale Confidently

Resonance is thrilled with how Kintsugi has transformed their approach to sales tax compliance, turning a time-consuming process into something effortless. The accuracy and reliability of Kintsugi’s platform give them peace of mind, knowing their tax obligations are handled with precision across all jurisdictions. With Kintsugi handling all their compliance needs, they are free to concentrate on expanding their product range and reach more customers nationwide.

Looking to the future, Resonance sees Kintsugi as an essential partner. The scalability of Kintsugi’s platform means that as they enter new markets and increase their sales volume, sales tax will never pose an issue. Resonance recommends Kintsugi over other automation software because of its features, adaptability, and intuitive design. For any business seeking a reliable, scalable tax compliance solution, Kintsugi stands out as the clear choice, empowering companies like them to grow confidently and focus on what truly matters.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales.

Kintsugi is secure, encrypted, GDPR-compliant, and SOC 2 Type II certified, adhering to the highest standards for security, availability, processing integrity, confidentiality, and privacy.

Learn more about Kintsugi’s platform and integrations here.