How Resonance Reclaims 15 Hours Of Time Monthly After Automating Sales Tax With Kintsugi

Resonance, a small business dedicated to improving the lives of hearing aid users, specializes in high-quality hearing aid accessories. Their commitment to making hearing aids easier and more enjoyable has earned them a loyal customer base nationwide.

However, with growth came complexity. Navigating diverse sales tax regulations in multiple states consumed valuable time and resources, preventing them from focusing on product innovation and customer engagement.

Trying to manually manage these sales tax requirements steadily took its toll, consuming valuable resources, like time and money, that could otherwise be put to better use in innovating their products.

Challenge: Manual sales tax management hindered Resonance's growth

Like many small businesses, Resonance struggled with the ever-growing challenge of managing sales tax manually. Each jurisdiction presented unique rules and rates, which made compliance time-consuming and error-prone.

In their search, Resonance evaluated several options for sales tax automation, including Zamp, a managed tax service they hoped would reduce their compliance burden. However, they soon discovered that Zamp’s setup required a more hands-on approach than anticipated and lacked the integrations they needed to connect easily with their Shopify store. 

The absence of flexible integration options complicated their workflow and limited the efficiency they had hoped for. Ultimately, they realized that Zamp’s approach did not provide the intuitive, self-sufficient automation they sought to keep up with their fast-paced growth and diverse sales channels.

The Solution: Kintsugi’s seamless automation transforms compliance

Resonance discovered Kintsugi through recommendations from other small businesses. Designed with user-friendly, no-code integrations, Kintsugi provided everything they were looking for in a tax compliance solution:

• Effortless setup: Kintsugi integrated seamlessly with Shopify and other platforms, eliminating the need for complex configurations.
• End-to-End Automation: From calculating sales tax rates to filing and compliance updates, Kintsugi’s AI-driven platform took over the heavy lifting.
• Scalability: Kintsugi’s flexible features allowed Resonance to expand confidently without worrying about compliance challenges.

Impacts: Saving time and boosting compliance confidence

Since adopting Kintsugi, Resonance has experienced a significant transformation:

• Time savings: Resonance reclaimed 15 hours each month previously spent on tax tasks, freeing up time for innovation and customer engagement.
• Error-free compliance: Kintsugi’s automation reduced the risk of costly mistakes and late filings, ensuring their compliance process was accurate and efficient.
• Scalability for growth: With Kintsugi, Resonance is now equipped to expand into new markets without fear of tax compliance bottlenecks.

For Resonance, partnering with Kintsugi has turned sales tax compliance from a time-consuming hurdle into a streamlined, automated process. This has allowed them to focus on their mission of creating innovative hearing aid solutions while staying compliant with ease.

Resonance recommends Kintsugi for its intuitive design, scalable platform, and affordable pricing. For businesses looking to simplify compliance and scale confidently, Kintsugi is the clear choice.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales. Top companies like Alchemy Marketing and Cabi use our app.  Sasha Novakovich of Alchemy Cloud just spent three minutes on the platform and understood their sales tax exposure.

We can do the same for you. Sign up or book a demo now.