Maxio Sales Tax Automation

Maxio sales tax FAQ

• Does Kintsugi calculate sales tax inside Maxio?

  Maxio applies the tax settings already configured on your invoices, and Kintsugi's read-only integration doesn't change them. Kintsugi calculates what you owe from your Maxio invoice and customer data, tracks your exposure, and prepares and files the returns that follow. Calculating tax on Maxio invoices as they're created is on our roadmap; ask our team for the latest timeline.

• How does Kintsugi handle sales tax on subscription renewals and plan changes?

  Kintsugi treats every renewal, upgrade, downgrade, and usage-based charge in Maxio as its own taxable event, using the product and customer data already in your account. Your exposure and filings stay accurate whether a customer renews as-is, changes plans mid-cycle, or scales usage over time.

• How does Kintsugi sync data from Maxio?

  Kintsugi automatically pulls your customers, products, and invoices from Maxio, including upgrades, downgrades, and renewals, to monitor and calculate your sales tax obligations. Everything stays in sync in the background, with no manual exports or duplicate entry.

• How do I connect Maxio to Kintsugi?

  Generate an API key in Maxio, enter it with your Maxio subdomain in Kintsugi, and Kintsugi starts syncing your customers, products, and invoices.

• I'm switching from Avalara. Can I use Kintsugi with my existing Maxio setup?

  Yes. Run Kintsugi alongside Avalara on your Maxio billing first, with no changes to how you invoice today. Once you've compared results side by side, our team helps you move over on your own timeline.

• Can Kintsugi handle sales tax if I bill across multiple states, or internationally?

  Yes. Kintsugi monitors economic nexus thresholds across every US state and 100+ countries using your Maxio billing data as the source of truth, and flags new exposure automatically as your subscriber base grows.

• What happens when I issue a credit or adjustment in Maxio?

  Kintsugi syncs credits, refunds, and mid-cycle proration adjustments from Maxio so your tax liability reflects what you actually collected, not just the original invoice amount. Your filings stay accurate even as plans change mid-term.

• Is my Maxio data secure with Kintsugi?

  Yes. Kintsugi is SOC 2 Type II certified and connects to Maxio using least-privilege, read-only API access, so it can never modify your invoices or billing records. All data is encrypted in transit and at rest, and we're glad to share our security documentation on request.