Zuora Sales Tax Automation

Zuora sales tax FAQ

• Does Kintsugi calculate sales tax inside Zuora?

  Yes. Kintsugi's tax engine, powered by Vertex, calculates tax on every Zuora invoice as it's created, and Kintsugi's AI keeps your products categorised. Either way, Kintsugi uses your Zuora data as the source of truth to monitor exposure and file your returns.

• Do I need Vertex to use Kintsugi with Zuora?

  No. Kintsugi's read-only integration monitors your exposure and handles filing and remittance on its own. Add calculation powered by Vertex to get the right tax on every Zuora invoice as it's created. Our team will check whether it's already set up on your account.

• How do I connect Zuora to Kintsugi?

  Connect Zuora with OAuth credentials, and Kintsugi starts syncing your accounts, products, invoices, and credit memos. For calculation on your Zuora invoices, our team walks you through the Vertex setup.

• What happens to my tax calculations when a subscription changes mid-cycle?

  Kintsugi is built around recurring billing, so plan upgrades, downgrades, renewals, and the credit memos that come with them flow into your tax calculations automatically. You don't need a separate process for subscription changes.

• I use Avalara today. Can I add Kintsugi without disrupting my Zuora setup?

  Yes. Kintsugi connects to Zuora without changing how you bill, so you can run it alongside Avalara during evaluation and compare the two before deciding. When you're ready to switch, our team helps you transition on your timeline.

• Does Kintsugi cover sales tax across the states and countries I bill in through Zuora?

  Yes. Kintsugi monitors economic nexus exposure across all US states and 100+ countries, using your Zuora data as the source of truth. A new state threshold or a new VAT obligation in the EU is tracked in the background as you expand.

• What happens when I issue a credit memo in Zuora?

  Kintsugi syncs your credit memos from Zuora so your tax liability stays accurate at the transaction level, not just against gross billings. Your filings reflect what you actually collected.

• How does Kintsugi handle the security of my Zuora data?

  Kintsugi is SOC 2 Type II certified and connects to Zuora with least-privilege API access, pulling only what it needs to calculate and file your tax. Everything is encrypted in transit and at rest, and we're glad to share our security documentation on request.