Pujun Bhatnagar · Published: October 8, 2024
Lulu and Georgia is a globally successful furniture and home decor brand that offers sustainably curated, timeless pieces. As their business expanded, especially across the United States, they faced increasing challenges in managing their sales tax compliance. The need for a reliable tax automation software became apparent as they began to find it hard to keep up with the varying tax rates, multi-state filings, and constantly evolving regulations.
In their search for a tool that could help them, Lulu and Georgia decided to give Kintsugi, a platform designed to optimize tax reporting and automate compliance, a try. After just a few months of using Kintsugi’s automation software they noticed a dramatic reduction in their tax preparation time. With all these hours saved, Lulu and Georgia were able to focus more on their core business: Curating the best Interiors.
As Lulu and Georgia began expanding their business, managing differing sales tax rates began to take it’s toll. Each state, county, and city had different regulations, with varying rates, deadlines, and thresholds for sales tax collection. Without an automated system in place, their finance team had to dedicate significant time to researching and updating tax rates and ensuring every invoice and sales transaction was accurately recorded according to the requirements of each jurisdiction they sold in. The growing operational burden was limiting their ability to focus on other aspects of their business. They needed a more efficient solution.
“We were spending hours preparing tax filings every month. It was overwhelming, especially as we started selling in more states. We needed something that could handle this whole process easily,” explained their finance director.
They needed a software that could automate their sales tax and reduce manual errors. The search for a tax compliance software that could handle tracking multi-state operations and streamline their processes began. This software needed to not only ensure their compliance but also seamlessly integrate into their e-commerce platform.
Kintsugi provided the solution with its tax automation software, which seamlessly integrates with e-commerce platforms like Shopify. The platform's intuitive integration meant that the data from their Shopify transactions was automatically synced, eliminating all manual data entry and reducing errors. Additionally, Kintsugi offered real-time updates, which helped the team stay compliant with the ever-changing tax regulations.
"Kintsugi made what was once a time-consuming, stressful task into something we could handle in just 5 or 10 minutes," a member of their finance team explained.
One of the most valuable features of Kintsugi’s platform was its state-by-state breakdowns of sales tax, which provided an overview of each jurisdiction's requirements. This function allowed the finance team to better understand and manage Lulu and Georgia’s tax responsibilities. The automation software not only minimized the chances of human error but also significantly shortened their tax preparation time.
Kintsugi’s integration with platforms like Shopify streamlined the sales tax filing process for Lulu and Georgia. This seamless connection meant that they could handle tax-related tasks more efficiently and no longer needed to dedicate extensive resources to fixing them.
"We primarily use Kintsugi’s detailed sales breakdown and automatic filing features, which helps us stay compliant without spending too much time on tax prep," explained the operations team.
Automating tax compliance and reporting with Kintsugi provided Lulu and Georgia with a significant return on investment. The platform’s ability to handle sales tax calculations and filings with minimal manual input resulted in significant time and cost savings. "We estimate that Kintsugi has both saved us thousands of dollars in CPA costs and reduced around 90% of our our usual tax prep time," their finance director shared. The efficiency, combined with a reduced risk in errors, allowed Lulu and Georgia to focus more on strategic business initiatives.
For businesses that rely on CPAs for tax compliance, hourly rates can range from $200 to $500 per hour**(KintsugiAI). By leveraging Kintsugi’s tax automation software, companies like Lulu and Georgia can significantly reduce these costs while enhancing reporting (KintsugiAI).
As Lulu and Georgia continue to expand both domestically and internationally, they are confident in Kintsugi's ability to scale with them. Whether they’ll be entering new markets or handling increased sales volume, they are sure that this software can keep up with their growth.
"Kintsugi has already proven it can scale with us. Whether we expand into new states or globally, we know that Kintsugi can handle it effortlessly," said a Lulu and Georgia finance team member.
Kintsugi has transformed tax compliance for them, providing the efficiency, automation, and scalability they needed as their business continues to grow. With the time they saved and the reassurance that they’ll always be sales tax compliant, Lulu and Georgia are well-positioned for continued success. "Kintsugi has simplified our operations and made tax compliance something we barely think about anymore. If you’re an e-commerce business struggling with tax compliance, don’t hesitate—Kintsugi will make your life so much easier."
Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales.
Kintsugi is secure, encrypted, GDPR-compliant, and SOC 2 Type II certified, adhering to the highest standards for security, availability, processing integrity, confidentiality, and privacy.
Learn more about Kintsugi’s platform and integrations here.