Sales Tax Compliance Simplified: How Kintsugi Drove Small Business Growth

Little Lotus is a wellness brand that has rapidly grown in the U.S. market, offering a range of natural products and merchandise designed to promote balance and well-being. However, with their expansion came new challenges—particularly managing sales tax across multiple states. As the complexities of state-by-state compliance began to pile up, they found themselves in need of a solution that could take the weight off their shoulders and allow them to continue scaling their business.

That’s when Kintsugi entered the picture.

Managing Sales Tax Obligations is a Challenge

As Little Lotus expanded its operations, they quickly realized that tracking sales tax, including every potential deduction, manually for each state was becoming a significant burden. Every state’s jurisdiction, had its own regulations and exemption rules, making tax compliance across the board both time-consuming and stressful.

For a small but growing business like them, managing sales tax manually was not only a distraction but a potential risk, with the possibility of penalties or missed deadlines quickly becoming reality.

"Tracking sales tax liabilities across states became overwhelming. I was constantly worried about making mistakes or missing deadlines," recalled the owner of Little Lotus. "I needed a solution that was simple to understand so that I could just focus on the core of my business."

The Solution: Kintsugi's Seamless Tax Compliance Automation

In their search for a better solution, Little Lotus discovered Kintsugi—a sales tax compliance tool tailored specifically to meet any businesses needs. The app’s one-click installation and instant visibility into tax liabilities across states were exactly what she needed.

"I installed the software with just one click, and suddenly I had all the insights I needed for my sales tax exposure," said Little Lotus owner. "It took the guesswork out of compliance."

With Kintsugi, sales tax management was fully automated, ensuring that Little Lotus was always compliant. Without having to manually track liabilities, it allowed them to focus on increasing revenue. This allowed them to feel confident in redirecting their focus toward growing their business because they knew their tax obligations were being handled accurately.

More Time for Business Growth Immediately

The moment Little Lotus began using Kintsugi, they saw a dramatic reduction in the time spent on tax management. With the sales tax processes automated, including managing exemption certificates, they no longer had to devote hours to tracking liabilities and could instead concentrate on developing new products, managing merchandise, and strengthening customer relationships.

The platform’s integration with Shopify further streamlined their workflow, giving them easy access to all the tax data they needed in one centralized location. With the complexities of sales tax compliance across e-commerce platforms handled, Little Lotus was able to focus their energy on increasing revenue by engaging in higher-value activities like marketing, product development, and expanding into new markets.

"The results were immediate" beamed the owner of Little Lotus. "Before Kintsugi, sales tax management took up a large part of my week. Now, I use that time to focus on scaling my business."

Kintsugi also provided them with peace of mind. With this level of efficiency, they no longer feared making errors or missing important tax deadlines. Kintsugi was no longer just a tax tool for them, but a key partner in scaling their business.

How Kintsugi’s Software Benefitted Little Lotus

While Little Lotus finds it hard to quantify the exact ROI, the impact of time saved on making sure they’re tax compliant alone has significantly contributed to their bottom line. Having the ability to reduce the operational costs associated with tax management freed up hours each week; time they used to focus on developing new products, increasing revenue, and strategic initiatives that directly boosted their brand.

"Kintsugi made it simple" explained Little Lotus’s owner. "It allowed me to put my sales tax on autopilot, and that’s been a major win for my business."

Kintsugi is a Key Success Driver

As Little Lotus continues to expand into new jurisdictions, they are confident that Kintsugi will scale with them. The software’s scalability and automation ensure that sales tax compliance will never be an issue, even as their business grows into new markets and expands its merchandise offerings.

"Kintsugi is built to scale," The owner of Little Lotus emphasizes. "As Little Lotus grows, I know Kintsugi will handle our tax needs without a hitch. I’d recommend it to any small business owner who wants to save time, reduce stress, and focus on growing their brand."

With Kintsugi by their side, Little Lotus can now look to the future with confidence, knowing that their tax obligations are being handled seamlessly.

About Kintsugi

Based in San Francisco and founded in 2022, Kintsugi is dedicated to taking the stress out of sales tax compliance. Our platform automates the entire process, delivering high performance, reliability, and flexibility as your business scales.

Kintsugi is secure, encrypted, GDPR-compliant, and SOC 2 Type II certified, adhering to the highest standards for security, availability, processing integrity, confidentiality, and privacy.

Learn more about Kintsugi’s platform and integrations here.