A Avalara domina o mercado fiscal das grandes empresas por um motivo: integrações profundas, ampla cobertura e infraestrutura madura. Mas a plataforma foi criada para outra era dos negócios, e empresas modernas muitas vezes acabam lutando contra o sistema em vez de usá-lo.
Problemas relatados com a precisão e os prazos das declarações
Avaliações de clientes mencionam problemas nos processos automatizados de declaração, incluindo prazos perdidos e envios incorretos que exigem correção manual.
A implantação leva mais tempo do que o esperado
A Avalara promete uma implantação mais rápida, mas as avaliações dos usuários contam outra história. Configurar códigos de imposto, fluxos de isenção e treinamento no produto costuma levar mais tempo e recursos do que o previsto.
A qualidade do suporte deixa a desejar
Clientes que migraram da Avalara para a Kintsugi nos contam que lidaram com suporte ruim e taxas inesperadas. O suporte padrão incluído da Avalara são chamados on-line com primeira resposta em 24 horas em dias úteis e sem telefone; telefone, chat ao vivo e respostas mais rápidas custam extra.
Vast-Association8113
Horrible employees, horrible service, horrible value for the dollar. Predatory business practices. They lie, mislead, and use any tactic to trap you in the contract. avoid at all costs! There are many significantly less expensive and better options out there.
2 Reply Award ShareLIAPHX
Don't do it! Avatax is TERRIBLE. Implementation is bitch. Support is horrible. Managed returns are a joke - they've done our returns incorrectly despite asking them to correct (obvious) categories and now we have to amend multiple states and they are trying to charge us (this is an onboarding issue they need to fix.) They cant do NM and HI sourcing correctly. Had to set up custom rules which they agreed with. Without any knowledge of sales tax laws, you wouldn't know, but they are seriously fucking things up. DONT DO IT.
2 Reply Award Share'Don't use this software'
2.0/5Not good. Attempted to cancel, but had to jump through hoops and we are still being charged monthly. We had multiple changes in our dedicated support rep, and he would constantly cancel our scheduled meetings.
Pros: Initially I thought Avalara was nice because it would calculate taxes on our behalf, then I realized the taxes calculated were wrong.
Cons: Customer Support was horrendous and slow. Platform was difficult to navigate at times and it is overpriced.
