Pins & Aces is a digitally native golf brand based in Arvada, Colorado. As sales grew across states, founder Nick Mertz needed a sales tax solution that could show where the business had nexus, pull Shopify data accurately, and provide responsive support.
When a sales tax solution creates more work
The previous provider made it difficult to see exposure and owed tax. Failed Shopify data pulls created large discrepancies, support was hard to reach, and Pins & Aces accrued more than $10,000 in penalties after a gap between registration and filing.
Nick wanted a replacement that combined a usable dashboard, reliable Shopify data, responsive people, and transparent pricing that would not penalize the business for growing into new regions.
Day-one compliance
Kintsugi's Shopify integration took about ten minutes to set up, including historical data transfer. The team helped Pins & Aces take over registrations, filings, and transaction syncing without another coverage gap.
Kintsugi pulls Shopify orders, identifies new products, prompts the team to classify them, and handles the compliance workflow. Nick now spends about two minutes per week in Kintsugi, with a monthly review.
The result: less time spent on tax
Pins & Aces eliminated more than $10,000 in penalties and reduced the ongoing cost of compliance. The team gained a seamless Shopify integration, easy onboarding, proactive support, and the confidence that filings were being handled accurately and reliably.
“It doesn't need to have a million bells and whistles. It needs to record sales tax, reconcile it and pay it. It just needs to do its job accurately and reliably, and it does exactly that.”