In This Issue:
- Automated sales tax compliance that scales with you
- New integrations: Zuora, FreshBooks
- How SmartLabels streamlined the holiday rush with Kintsugi
Two years ago, our biggest customer had $18k in ARR. Last year, our biggest customer had $90k in ARR. This year, our biggest customer has $800k in ARR.
We don’t attribute this to chance. As we’ve built and refined Kintsugi, the principle of constant improvement is at the center of all we do.
Our goal has always been to provide a sales tax automation solution that truly scales alongside your growth. That means features that grow with you, ECM that can handle thousands of uploads at a time, and integrations and global coverage that makes a measurable, meaningful impact in your daily workflows.
Thank you for your trust, your feedback, and your willingness to grow with us.
– Pujun Bhatnagar & Jeff Gibson, Kintsugi co-founders
New Integrations
🔷 Our new integration with Zuora creates a single flow for subscription invoicing that minimizes manual work, reduces compliance risk, and supports global recurring revenue growth. Now tax will stay accurate as billing changes, and Kintsugi also takes on the parts of compliance that don't stop at calculation: registering in new states or countries, filing and remitting on schedule, managing exemption certificates and voluntary disclosure agreements, and tracking rule changes as states revisit whether SaaS is taxable in their jurisdiction.
🔷 Our NetSuite integration now also covers sales order handling, exemption handling, and overall sync reliability.
🔷 Connecting our tax engine integration with your systems just got even easier to DIY as we guide you in our app through the simple steps to take.
🔷 We’ve partnered with FreshBooks to automate billing, expense tracking, and time management for small businesses – now fully integrated with Kintsugi.
▶️ Ready to manage your books effortlessly?
Platform Updates
🔷 Kintsugi now supports US Consumer Use Tax, enabling organizations to track, calculate, monitor, and file use tax alongside their sales tax.
What’s the difference? The buyer, not the seller, is responsible for reporting and remitting use tax directly to the state when the seller does not collect the full tax owed at the time of purchase. Common use tax triggers include buying from an out-of-state or online seller that is not required to collect the buyer's home-state tax, buying in a lower-tax jurisdiction than the one where the item is used, or withdrawing inventory from resale stock for the business's own use.
🔷 Want to keep an eye on your sales tax data and obligations with your company’s Claude or ChatGPT subscription? You can now with the new Kintsugi MCP server.
🔷 The Kintsugi mobile app is live and available in the Apple App Store and Google Play store as of last week! View your nexus exposure, catch up on account notifications, and chat with Kin, your AI compliance assistant, right from your phone.
Success Stories
When SmartLabels had a holiday rush, they hit economic nexus for the first time. They tried to register themselves in Michigan, but accidentally answered some questions wrong, which incorrectly marked them as owing two years’ worth of back taxes. They knew they needed to find a better way of managing registration. Enter Kintsugi. Kintsugi helped fix their registrations and integrated with their QuickBooks, Shopify, Amazon, and Walmart systems to automate their exposure monitoring, tax calculation, and filings, providing full end-to-end coverage.
Ask Kintsugi
Real questions, answered by our tax experts.
🤔 If a business acquires a website and product line from another company with existing sales tax liabilities, and operates under a new EIN, can the buyer be held responsible for the seller's prior sales tax debts?
💡 The buyer may be responsible for the seller's unpaid sales tax under state "successor liability" laws, regardless of a new EIN or purchase agreement terms. Liability depends on the transaction type and whether protective steps were taken at closing; reach out to our expert team for state-specific rules.
🤔 Do I need to register in both states if an employee or business relocates?
💡 Yes, registration may be required in both the origin and destination states depending on nexus and business activity.
Have a question of your own? Ask in the comments and one of our tax experts will address it!
Get Started with Kintsugi
Ready to see how Kintsugi can transform your sales tax compliance? Interested in offering sales tax advisory as a CPA firm?
