&Collar is a men's dresswear company selling sustainable, comfortable workleisure clothing through Amazon and multiple Shopify stores. Rapid growth made sales tax compliance difficult to manage across channels.
Fast growth triggered tax problems
Founder Ben Perkins first managed sales tax manually, then moved to Avalara and Numeral as the company expanded. A banking-data error with the previous provider left &Collar non-compliant in Idaho. Shopify held 25% of six weeks of sales during Black Friday, Cyber Monday, and the holiday season, freezing hundreds of thousands of dollars at the worst possible time.
Looking for accuracy, support, and value
&Collar needed confidence that sales tax was handled correctly, a team that treated the business as more than an account, and pricing that did not trade quality for savings.
With Kintsugi, the company stopped receiving non-compliance emails from states and districts while lowering its costs. The finance team described the savings as enough to pay for several team holiday parties.
Peace of mind across every channel
Kintsugi connected four Shopify storefronts and Amazon with almost no lift for the &Collar team. The Kintsugi team handled onboarding quickly, giving finance and operations a consolidated view of compliance without the manual headaches.
The difference between the wrong provider and the right one can determine whether cash flows freely during a critical sales period. For &Collar, Kintsugi delivered hands-off compliance, meaningful cost savings, and the confidence to focus on growth.