Symbiome is a science-led skincare brand pioneering microbiome research into skin health. As an early Kintsugi customer, the team has spent the last three years barely thinking about sales tax—and that is exactly the point.
The problem with “good enough”
Before Kintsugi, President and COO Adam Klausner had moved from manual tracking to Avalara. The platform still required his accountant and bookkeeper to stay involved, manage registrations, and field calls with state agencies. The cost and manual overhead were not a fit for a growing company.
Choosing Kintsugi
Kintsugi took over the time-consuming work of tracking nexus and handling registrations. Adam found the platform more affordable while addressing the core problem: manual sales tax compliance takes time away from the work that moves the business forward.
“Kintsugi completely solved this problem by taking over these time-consuming tasks for me.”
What autopilot looks like
Adam spends less than 30 minutes per month on sales tax compliance, checking the dashboard and reviewing anything flagged for approval. As Symbiome reaches nexus in new states, Kintsugi catches and handles it automatically.
The Shopify integration has remained seamless. Adam is the only person who logs in now, and he is rarely there for long.
More time for growth
With a small team, time spent on sales tax compliance is time away from growth-oriented work. Kintsugi gives Symbiome an accurate, automatic setup that runs in the background.