The sales tax compliance layer for your Chargebee billing

Frequently Asked Questions

• Will Kintsugi calculate tax automatically on every Chargebee invoice?

  Yes, once you connect your API key. Kintsugi calculates tax in real time on Chargebee invoices and subscription renewals as they're created, today across the US, Canada, and the EU. That same connection feeds Kintsugi's exposure monitoring and filing, so your billing and your tax filings never fall out of sync.

• Is Kintsugi's real-time tax engine available everywhere Chargebee operates?

  Not yet everywhere. Real-time calculation is live in the US, Canada, and the EU today. Expanding into another country needs prior approval from our team, who can walk you through what's required. Exposure monitoring, on the other hand, already covers 100+ countries no matter where you sell.

• What data does Kintsugi pull from Chargebee automatically?

  Kintsugi automatically pulls your customers, subscriptions, invoices, and credit notes from Chargebee to calculate sales tax, VAT, and GST obligations as they happen. There's no manual export or duplicate data entry required on your end.

• Does Kintsugi calculate tax correctly on prorated or upgraded Chargebee subscriptions?

  Yes. Kintsugi syncs every invoice Chargebee generates, including prorated line items from mid-cycle upgrades, downgrades, and plan changes, and calculates tax on each one individually. You don't need to adjust anything manually when a subscription changes.

• Can I run Kintsugi alongside Avalara or Anrok before I switch?

  Yes. Kintsugi connects directly to your Chargebee setup without requiring any changes to how you bill, so you can run it in parallel with your current tool during evaluation. When you're ready, our team will help you complete the transition on your timeline.

• As my Chargebee subscription revenue grows across states and countries, does Kintsugi track where I owe tax?

  Yes. Kintsugi uses your Chargebee subscription and invoice data to monitor economic nexus thresholds across every US state and 100+ countries as your revenue grows. You'll get notified the moment you cross a threshold and need to register, whether that's a new state or a new country.

• What happens when I issue a credit note in Chargebee?

  Kintsugi syncs every credit note issued in Chargebee and adjusts your tax liability at the transaction level, not just against gross billings, so your filings always reflect what you actually collected.

• How does Kintsugi protect my Chargebee data?

  Kintsugi is SOC 2 Type II certified, and every connection to your Chargebee account uses least-privilege API access, nothing more than what's needed to calculate and file your tax. Your data is encrypted both in transit and at rest. If your finance or compliance team wants to review our security documentation before connecting, just ask.