NetSuite runs the business. Kintsugi and Vertex handle the tax.

Frequently Asked Questions

• Does Kintsugi calculate sales tax inside NetSuite?

  Yes, if you're on the tax engine. Kintsugi's NetSuite integration, powered by Vertex, can calculate sales tax on your transactions the moment they're created, and NetSuite's data stays the source of truth Kintsugi uses to track exposure and file your returns.

• Does Kintsugi work with NetSuite's Legacy Tax and SuiteTax?

  Yes. Whether your NetSuite account runs Legacy Tax or has moved to SuiteTax, Kintsugi's integration supports both. Our team confirms which setup you're on during onboarding so the connection is configured correctly from day one.

• Can I run Kintsugi alongside my current NetSuite tax bundle (Avalara or another provider)?

  Yes, and you don't need to rip anything out first. Kintsugi connects to NetSuite without touching your existing chart of accounts or tax schedules, so you can run it side by side with your current Avalara or other tax bundle during evaluation, then hand off filing and remittance to Kintsugi whenever you're ready.

• How does Kintsugi handle sales tax if my NetSuite business sells across states or internationally?

  NetSuite makes it easy to sell into new states and countries, and Kintsugi is built to keep pace. It monitors your NetSuite transaction data against economic nexus thresholds in every US state and VAT/GST rules in 100+ countries, so you know the moment you need to register somewhere new.

• What happens when I issue a credit memo in NetSuite?

  Kintsugi picks up the credit memo through the sync and applies it against the original invoice's tax calculation, so your liability reflects what you actually collected rather than the original invoice amount. Nothing needs to be re-entered or reconciled by hand.

• Is my NetSuite data secure with Kintsugi?

  Yes. Kintsugi holds SOC 2 Type II certification and connects to NetSuite through a least-privilege integration, so it only ever touches the data it needs to calculate and file your tax. Everything moving between the two systems is encrypted in transit and at rest, and we'll provide full security documentation to your finance or IT team on request.