The sales tax compliance layer for your Orb billing

Frequently Asked Questions

• Does Kintsugi calculate sales tax inside Orb?

  Orb applies whatever tax settings are already configured on your invoices. Kintsugi's integration is read-only, so it never changes how tax is recorded there. Instead, Kintsugi treats your Orb invoice and customer data as the source of truth for your broader tax exposure, and handles the registrations, filings, and remittance that follow.

• How does Kintsugi handle sales tax on usage-based or metered billing?

  Usage-based invoices can vary in amount and line-item composition every billing cycle, which makes manual tracking unreliable. Kintsugi reads each Orb invoice as it's generated, classifies the underlying products for taxability, and rolls that into your ongoing exposure calculation, so metered and usage-based revenue gets the same accuracy as flat subscription billing.

• How does Kintsugi sync data from Orb?

  Kintsugi automatically pulls your customers, invoices, credit notes, and products from Orb as they're created, with no manual exports or duplicate entry on your end. That sync is what keeps your exposure monitoring current as usage volume changes.

• Can I run Kintsugi alongside Avalara or TaxJar before fully switching my Orb setup?

  Yes. Kintsugi connects to Orb independently of your existing tax tool, so you can run it in parallel on your Orb-connected billing to compare results with no cutover required on day one. When you're ready to make the switch, our team helps you migrate on your own timeline.

• Can Kintsugi handle sales tax as I bill customers in new states?

  Yes. Kintsugi monitors nexus exposure using your Orb billing data as the source of truth, so new tax obligations get surfaced automatically as your customer base and usage grow.

• What happens when I issue a credit note in Orb?

  Kintsugi syncs every credit note from Orb so your tax liability reflects it at the transaction level. Your filings account for what you actually collected after the adjustment, not just the original invoiced amount.

• How does Kintsugi keep my Orb billing data secure?

  Kintsugi holds SOC 2 Type II certification and connects to Orb with least-privilege, read-only access, meaning we can read your billing data but never modify it. Everything is encrypted both in transit and at rest, and we can share our full security documentation with your finance or compliance team on request.