BigCommerce Sales Tax Automation

BigCommerce sales tax FAQ

• Does Kintsugi calculate sales tax inside BigCommerce?

  Yes. Kintsugi's tax engine calculates sales tax in real time at checkout on your BigCommerce store, then uses that same transaction data to monitor your ongoing tax obligations and file your returns. Your storefront and your filings never fall out of sync.

• How do I set up the BigCommerce integration?

  Make sure tax collection is enabled in BigCommerce and a ship-from address is set, then click Connect on BigCommerce in Kintsugi and install the Kintsugi app. Once the historical sync finishes, review your product categories and addresses, and Kintsugi starts surfacing nexus exposure and filing obligations.

• Does Kintsugi support tax-exempt customers on BigCommerce?

  Yes. Kintsugi reads the customer groups and tax zone rules you've already configured in BigCommerce for exempt accounts, so exemptions carry through automatically instead of requiring a separate setup step in Kintsugi.

• Does Kintsugi work with all BigCommerce plans, including Enterprise?

  Kintsugi integrates across BigCommerce plans, from standard storefronts to custom Enterprise setups. If your configuration is more complex, our team will walk you through the specifics before you connect.

• I'm currently using Avalara or TaxJar with my BigCommerce store. Can I try Kintsugi without switching first?

  Yes. Connect Kintsugi to BigCommerce and run it alongside your current provider during evaluation, no need to rip anything out first. Once you're ready, our team will help you cut over on your own timeline.

• Can Kintsugi handle sales tax if I sell through BigCommerce into multiple states or countries?

  Yes. Kintsugi uses your BigCommerce order data to monitor economic nexus thresholds across all US states and VAT and GST obligations in 100+ countries, so you'll know exactly when a new registration is required, wherever you're selling.

• What happens to my tax calculations when I issue a refund in BigCommerce?

  Kintsugi syncs each refund back from BigCommerce and adjusts your tax liability at the transaction level, so your filings reflect what you actually collected rather than your gross sales.

• Is my BigCommerce data secure with Kintsugi?

  Yes. Kintsugi holds SOC 2 Type II certification and connects to BigCommerce using least-privilege API access, with all data encrypted in transit and at rest. We're glad to share our full security documentation with your team on request.