Automate sales tax in Shopify

Frequently Asked Questions

• Does Kintsugi calculate sales tax inside Shopify?

  Shopify calculates and collects sales tax at checkout. Kintsugi's Shopify integration is read-only, so it doesn't change how tax is collected at the point of sale. Instead, Kintsugi uses your Shopify order data as the source of truth to monitor your total tax obligations across every state and country where you sell, and to prepare and file your returns. This keeps your storefront and your filings aligned.

• Does Kintsugi work with all Shopify plans?

  Kintsugi integrates with Shopify stores across plans. If you're on Shopify Plus or have a custom setup, our team can walk you through your options.

• How does Kintsugi sync data from Shopify?

  Kintsugi automatically pulls your customers, products, orders, shop information, POS locations, and refunds from Shopify to monitor and calculate your sales tax, VAT, and GST obligations. Your data stays in sync, no manual exports or duplicate entry required.

• How long does it take to set up the Shopify integration?

  Most customers are connected and running in under 30 minutes. Once you authorize the integration, Kintsugi begins analyzing your order data immediately to surface nexus exposure and filing obligations.

• I'm switching from Avalara (or TaxJar). Can I use Kintsugi with my existing Shopify setup?

  Yes. Kintsugi connects directly to Shopify without requiring you to change how you sell. You can run both in parallel during evaluation, and our team will help you transition on your timeline.

• Can Kintsugi handle sales tax if I sell across multiple states, or internationally?

  Yes. Kintsugi monitors threshold exposure across all US states and 100+ countries, using your Shopify data as the source of truth. Whether you're navigating economic nexus in a new state or managing VAT obligations in the EU, Kintsugi tracks it automatically.

• What happens when I issue a refund in Shopify?

  Kintsugi syncs refunds from Shopify so your tax liability calculations stay accurate. We account for these adjustments at the transaction level, so your filings reflect what you actually collected, not just gross sales.

• Is my Shopify data secure with Kintsugi?

  Yes. Kintsugi is SOC 2, Type II certified and uses a least-privilege, read-only approach to API access when connecting with your Shopify data. We never modify your store, and all data is encrypted in transit and at rest. Our security posture is designed for the same finance and compliance teams that scrutinize every vendor in their stack, and we're happy to share our security documentation upon request.