Automate sales tax for your Bill.com receivables

Frequently Asked Questions

• Will Kintsugi change how tax shows up on my BILL invoices?

  No. BILL applies whatever tax settings you already have configured, and Kintsugi's connection is read-only, so nothing about how tax is recorded on your invoices changes. Kintsugi uses that same invoice and customer data as the source of truth to monitor your total tax obligations and to prepare and file your returns, keeping your receivables and your filings aligned.

• What BILL data does Kintsugi sync?

  Kintsugi syncs your customers, classification items, invoices, and credit memos from BILL. Sales orders and sales receipts fall outside this integration for now.

• How does Kintsugi connect to BILL?

  Kintsugi connects to your BILL organization through a secure, credential-based connection scoped to that single organization, keeping access limited to what tax calculation and reporting actually require.

• How does Kintsugi handle BILL.com accounts receivable tax exposure?

  Kintsugi is built around how your BILL accounts receivable workflow already runs. It reads your invoices, classification items, and credit memos as your team creates them, so nothing changes in how you invoice or collect from customers, and your tax obligations stay current automatically as your receivables grow.

• Can I run Kintsugi alongside my current provider before switching?

  Yes. Connect Kintsugi to BILL without changing how you invoice today, and run it alongside your existing provider during evaluation. When you're ready, our team helps you transition on your timeline, whether that's from Avalara, TaxJar, or another tool.

• What happens as I invoice customers in new states or countries?

  Kintsugi tracks new nexus automatically as your BILL customer base grows, using your invoice data as the source of truth. Exposure monitoring starts with the US states where you already invoice, with cross-border coverage extending as you invoice internationally.

• What happens when I issue a credit memo in BILL?

  When you issue a credit memo in BILL, Kintsugi syncs it automatically so your tax liability calculations stay accurate. We account for these adjustments at the transaction level, so your filings reflect what you actually collected, not gross invoiced amounts.

• Is my BILL data secure with Kintsugi?

  Yes. Kintsugi holds SOC 2 Type II certification and connects to BILL using a least-privilege, read-only integration, so we can never modify your invoices. All synced data is encrypted both in transit and at rest, and we're glad to share our full security documentation with your finance or compliance team on request.