Shopline Sales Tax, VAT & GST Automation

Shopline sales tax, VAT, and GST FAQ

• Does Kintsugi calculate sales tax inside Shopline?

  Yes. Once your Shopline store is connected and you enable tax collection, Kintsugi's tax engine calculates tax on your Shopline orders in real time for every jurisdiction where you're registered. The same order data then drives monitoring, registration, filing, and remittance for sales tax, VAT, and GST.

• Does Kintsugi handle VAT and GST for Shopline stores outside the US?

  Yes. Kintsugi tracks VAT and GST obligations in 100+ countries, including the EU, UK, and Canada, alongside US sales tax, using the same Shopline order data. It can register you, file your returns, and remit in each market.

• How do I set up the Shopline integration?

  In Kintsugi, go to Data Sources, click Connect on Shopline, enter your store URL, and authorize the app in your Shopline admin. When the first sync finishes, click Enable Tax Collection and complete the setup checklist to turn on the tax engine.

• Shopline already has tax settings. Why add Kintsugi?

  Shopline collects the tax rates you set at checkout, and its help center says it doesn't handle tax filings or payments. Kintsugi calculates tax on your orders, tracks where you owe, and registers, files, and remits for you.

• We're not a US company. Do we owe US sales tax?

  You might. Economic nexus is based on your sales into a state, not where your business is based. Connect your Shopline store and Kintsugi's free monitoring shows which states you've crossed a threshold in.

• What data does Kintsugi sync from Shopline?

  Kintsugi imports your customers, products, completed and paid orders, and refunds or credit notes from Shopline, and uses them to monitor and calculate your sales tax, VAT, and GST obligations. No manual exports or duplicate entry required.

• How does Kintsugi handle tax-exempt customers on Shopline?

  Shopline doesn't consistently share a customer's tax-exempt status, so set up exemptions in Kintsugi. They apply to an order when the customer is identified on it.

• Is my Shopline data secure with Kintsugi?

  Yes. Kintsugi holds SOC 2 Type II certification and connects to Shopline using least-privilege API access, with all data encrypted in transit and at rest. We're glad to share our full security documentation with your team on request.